PCN Proactive Care Administration Assistant

Taunton Central Primary Care Network; Monkton Heathfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare organization in Monkton Heathfield seeks a PCN Proactive Care Administration Assistant to support their proactive care team. Candidates should have experience in administrative duties, preferably in a healthcare setting, and essential qualifications such as GCSEs. The role involves providing comprehensive support, managing communications, and maintaining records. This position offers hours that are negotiable based on the successful candidate's needs. A full UK driving licence is required for travel across practices.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting.

Responsibilities

• Provide administrative support to the delivery of the PCN's proactive care services.
• Arrange and minute meetings including professional and patient MDT meetings.
• Maintain accurate electronic and paper records in accordance with governance policies.

Skills

Administrative support

Communication skills

Organizational skills

Data management

Education

GCSE Mathematics and English (4 or above)

Educated to GCSE level or equivalent

NVQ Level 2 in Health and Social Care

Job description

PCN Proactive Care Administration Assistant

We have an exciting new opportunity for a Primary Care Network (PCN) Administration Assistant to join our Primary Care (PAC) team.

The PCN Proactive Care(PAC) Administration Assistant provides comprehensive administrative and coordination support to the Proactive Care Team within Taunton Central PrimaryCare Network (PCN).

Main duties of the job

The post holder supports the effective delivery of the PCNs proactive care model by undertaking a range of defined administrative, organisational and information management duties. The role works closely with PAC Team members, PCN practices and neighbourhood partners to support communication, meeting coordination, governance processes and day-to-day service delivery.

The post holder works to agreed procedures and priorities and under the direction of the PAC Leadership Team. The role does not include clinical decision-making, line management or autonomous service development.

About us

TauntonCentral Primary Care Network has approximately 60,000 patients registered withfour practices in Taunton and one practice in the neighbouring village ofBishops Lydeard. Working collaboratively to develop the best patient-centredcare and services. We pride ourselves on our ability and willingness to adoptinnovative ways of working that improve patient care and make our PCN arewarding place to work.

The five practices within Taunton Central PCN are: College WaySurgery, Crown Medical Centre, French Weir Health Centre, St James MedicalCentre, and Quantock Vale Surgery. The successful candidate must have a full UK driving licence with access to own vehicle as travel across all five practices and sitesis a requirement for this role.

Job responsibilities

Salary: Based on Agenda for Change Band 3 dependent on experience

Hours: negotiable with successful candidate

Primary key responsibilities of the role:

Service and Team support

• Provide administrative support tothe delivery of the PCNs proactive care services and projects.
• Support PAC Team members with diarymanagement, coordination of activity and general administrative tasks.
• Assist with the preparation,formatting and maintenance of documentation including standard operatingprocedures, templates, pathways and policies, as directed.

Meetings and Coordination

• Arrange, service and minutemeetings including:
• Professional andpatient MDT meetings
• PAC Team meetingsand meetings with PCN member practices
• Other ad-hocmeetings as required
• Record, track andfollow up agreed actions, escalating issues where appropriate

Communication and Stakeholder Support

• Act as a first point of contact forroutine enquiries from PCN practices and neighbourhood stakeholders,responding within scope and escalating complex matters as required.
• Monitor shared PAC Team emailinboxes and task systems, actioning routine items and distributing orescalating others in line with agreed processes.
• Support communication andengagement by disseminating agreed information across the PAC Team, PCNpractices and neighbourhood partners.

Governance, Risk and Quality Support

• Provide administrative support topatient feedback, complaints, incidents and learning processes, asrequested.
• Support the administrative aspectsof safeguarding and risk management processes, under the direction of thePAC Leadership Team or appropriate clinician.
• Assist with quality improvementactivity by supporting data collection, documentation and action tracking.

Information Management and Data

• Maintain accurate electronic andpaper records in line with information governance and PCN policies.
• Run routine computer-based datasearches and reports to support monitoring, audit and service delivery.
• Update patient records accuratelyand in a timely manner following administrative interactions, inaccordance with guidance.

Lone Working and Workforce Support

• Provide administrative support tothe monitoring of PAC Team diaries.
• Assist with lone working proceduresby coordinating information and escalating concerns in line with policy.
• Support workforce processesincluding coordination of training, appraisal administration andmaintenance of staff records.

General Administration

• Maintain the PAC Team key datesdiary.
• Manage office supplies, patientinformation materials and stock levels in line with agreed processes.
• Maintain an inventory of PAC Teamequipment and coordinate servicing or replacement as required.
• Process incoming and outgoing mail.
• Undertake filing, scanning,photocopying and document management.
• Handle incoming and outgoingtelephone calls and deal with enquiries appropriately.
• Log and monitor IT support requestsvia the relevant systems.

Secondary Responsibilities:

In addition to the primary responsibilities, the PCN PAC Administration Assistant may be requested to:

a.Supportthe delivery of GMS contract work including QOF, Network Contract DES andPrimary Care National Service Frameworks including supporting QualityImprovement work and New Funding Framework (NFF)

c. Undertakeany tasks consistent with the level of the post and the scope of the role,ensuring that work is delivered in a timely and effective manner

d. Dutiesmay vary from time to time without changing the general character of the postor the level of responsibility

Job Description Agreement:

Thejob description and person specification may be amended following consultationwith the post holder to facilitate the development of the role, the organisation,and the individual.

Allpersonnel should be prepared to accept additional or surrender existing dutiesto enable the efficient running of the organisation.

Person Specification

Qualifications

• GCSE Mathematics and English (4 or above)
• Educated to GCSE level or equivalent
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with general public
• Experience of administrative duties
• Experience of working in healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceBased on Agenda for Change Band 3