PCN Pharmacy Technician

Anfield and Everton Primary Care Network; Liverpool; On-site; GBP 30,000 - 35,000; Full time

Job summary

A healthcare organization in Liverpool is seeking a Pharmacy Technician to support clinical pharmacists in delivering safe and effective medication systems. This role involves managing medication requests, collaborating with a multidisciplinary team, and promoting best practice in line with therapeutic developments. Candidates should have relevant qualifications and a strong understanding of clinical pharmacy. You will work across multiple practices for improved service delivery and patient outcomes.

Qualifications

• Professional registration with GPhC required.
• Completed CPPE.
• Experience in primary care as a qualified pharmacy technician.
• Clinical pharmacy knowledge and terminology essential.
• Knowledge of pharmacy law, ethics, and legislation necessary.

Responsibilities

• Manage medication requests and queries.
• Assist practice admin team with medication queries.
• Utilise GP practice clinical systems for prescribing audits.
• Promote electronic repeat dispensing.
• Contribute to improvements in prescribing processes.

Skills

Professional registration with GPhC

Communication skills

Organisational skills

Analytical thinking

Computer literacy with Microsoft Office

Education

BTEC/NVQ level 3 or equivalent in pharmaceutical sciences

Evidence of CPD

Tools

GP clinical system: EMIS

Job description

Overview

PCN Pharmacy Technician role at Anfield and Everton Primary Care Network. The closing date is 10 February 2026.

The postholder will support the practice-based Clinical Pharmacists to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes. The postholder will work as part of a multi-disciplinary team and support all practice and PCN staff to develop and improve processes. They will deal with daily medication requests and queries and communicate with patients and Community Pharmacies. The role involves encouraging understanding of medicines optimisation throughout practice teams and promoting good practice in line with therapeutic developments. The post is based across two/three different practices.

Main duties of the job

• Manage incoming medication requests and queries from patients, pharmacies, care homes, etc.
• Assist the practice admin team with medication queries.
• Liaise with patients to resolve queries and support their use of medication.
• Contribute towards the improvement of prescribing processes in general practice.
• Promote electronic repeat dispensing and online ordering.
• Carry out housekeeping in patient records (e.g., dose optimisation and medicines synchronization).
• Use and maintain information systems and databases relevant to the position (e.g., incident reporting, medicines optimisation, prescribing data, cost savings and patient outcomes).
• Handle sensitive or confidential information in accordance with the Data Protection Act, Caldicott Guidelines and the Confidentiality Code of Conduct.
• Utilise GP practice clinical systems to conduct prescribing audits.
• Undertake and participate in clinical audits to facilitate improvement and changes in practice.
• Organise and plan own workload to meet deadlines and undertake ongoing learning and development to maintain required knowledge and skills.

About us

Anfield and Everton PCN is comprised of five practices and the ARRS Team. It has a can-do attitude to care delivery and a collaborative ethos. We support the enhancement of skills and experience through coaching, training and new areas of work. This role is based across two practices to enable variation in work.

Job responsibilities

Summary

The role is to support the practice-based Clinical Pharmacist to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes. The postholder will work as part of a multi-disciplinary team and support all practice and PCN staff to develop and improve processes. They will deal with daily medication requests and queries and communicate with patients and Community Pharmacies. In addition, the post holder will encourage the development of better understanding of the principles of medicines optimisation through the practice teams and promote good practice in line with therapeutic developments, assisting practices in achieving national requirements, NICE implementation and utilisation of medicines optimisation initiatives. You will work at two/three different practices. Contribute towards improvement of prescribing processes in general practice. Promote electronic repeat dispensing and online ordering. Carry out housekeeping in inpatient records (dose optimisation and medicines synchronization).

Use and maintain information systems and databases relevant to the position, including incident reporting, medicines optimisation, prescribing data, cost savings and patient outcomes. Handle information which may be sensitive, complex or confidential and record/coordinate such information in accordance with the Data Protection Act; Caldicott Guidelines and the Confidentiality Code of Conduct. Utilise GP practice clinical systems to conduct prescribing audits. Undertake and share the outcomes of clinical audits to facilitate improvement and changes in practice. Support the role of the Clinical Pharmacist in the delivery of primary care funding mechanism indicators (DES, GP specification, QOF, etc.). Where applicable, contribute/participate in practice meetings, patient participation groups, and other meetings to improve engagement in prescribing and medicines optimisation. Be responsible for organising and planning own workload to meet deadlines. Undertake learning and development to maintain required knowledge and skills for practice-based work. Carry out other duties appropriate to the post and changing priorities of the service.

General confidentiality: In the course of seeking treatment, patients entrust us with sensitive information. All information is to be regarded as strictly confidential.

Respect for patient confidentiality: Respect patient confidentiality at all times and do not divulge information unless sanctioned by the role requirements.

Health & Safety: Promote and maintain health and safety, identify risks, use training to update knowledge, maintain infection control procedures and report risks to the relevant Manager. Comply with data protection and related acts.

Equality and Diversity: Support equality, diversity and rights of patients, carers and colleagues, respecting privacy, dignity and beliefs. Be welcoming, non-judgmental and patient-focused.

Special Working Conditions: Travel between practice sites (where applicable) and attend meetings hosted by other agencies.

Personal/Professional Development: Participate in training and an annual performance review, take responsibility for development and performance, and demonstrate skills to others in similar roles.

Quality: Strive for quality, alert team members to quality and risk issues, assess personal performance, and contribute to team effectiveness and improvement.

Communication: Communicate effectively with team members, patients and carers, accommodate alternative communication methods, and communicate with other NHS bodies.

Person Specification

Qualifications

• Professional registration with GPhC
• CPPE completed
• BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
• Evidence of CPD
• Experience of working as a qualified, registered pharmacy technician in primary care
• Knowledge of GP clinical system: EMIS
• Ability to influence and persuade partners and stakeholders
• Understanding of NHS agenda and government targets
• Knowledge of systems to support management of patients in primary care
• Clinical pharmacy knowledge and terminology
• Knowledge of pharmacy law, ethics and current legislation
• Understanding of data protection and confidentiality
• Computer literacy with Microsoft Office
• Understanding current healthcare policy aims
• Attention to detail and ability to work accurately under deadlines
• Organised with ability to prioritise workload
• Analytical thinking and problem-solving
• Excellent communication skills, adaptable to the audience
• Ability to work independently and in a team
• Flexible, patient-focused approach
• Self-motivated and proactive
• Commitment to skill improvement and learning in new areas
• Ability to work across multiple sites
• Adaptability and ability to cope with change
• Ability to work in a busy environment
• Strong time management and prioritisation skills
• Advanced knowledge of general practice and evidence-based medicine
• Understanding of healthcare policy implications for General Practice
• Influencing and negotiating skills
• Ability to analyse and interpret prescribing data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act and requires a Disclosure to be checked by the Disclosure and Barring Service.

Anfield and Everton Primary Care Network