PCN Mental Health Coach

NHS; Little Dunmow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in Little Dunmow is seeking a professional to support patients through their mental health journey. This role involves serving as a contact point for mental health services, providing practical support, and advocating for patients. The ideal candidate will possess excellent communication skills and knowledge of mental health issues. Flexibility and strong organizational skills are essential for the position.

Qualifications

• Knowledge or experience of mental health issues (personal or professional).
• Self-motivated, able to manage a varied workload.
• Flexibility to work out of hours if required.

Responsibilities

• Serve as an accessible point of contact for residents needing mental health services.
• Maintain contact from referral through to service access.
• Provide practical support: encouraging attendance, overcoming barriers.

Skills

Excellent communication skills

Strong organisational and time-management skills

Calm in emergencies

Teamworking

IT proficiency (Word/Excel)

Job description

Job Summary

Working as part of the multi-disciplinary team with the North Uttlesford Neighbourhood Hub, the post holder will support patients through their mental health journey to ensure it is person-centered, streamlined and seamless, improving outcomes for patients and providing cost savings.

Key Responsibilities

• Serve as an accessible point of contact for residents needing mental health services.
• Maintain contact from referral through to service access.
• Provide practical support: encouraging attendance, overcoming barriers, occasionally accompanying patients.
• Identify and facilitate access to community resources.
• Introduce self-help information and resources.
• Advocate for patients not directed to primary or secondary care or those with poor experiences.
• Manage a caseload, update records in System 1, alert colleagues to risk, and comply with Data Protection and other relevant policies.
• Participate in MDT meetings, supervision, training and team meetings.
• Support colleague development and community link-building.

Person Specification

Essential Criteria

• Excellent communication skills, making people feel at ease.
• Strong organisational and time‑management skills.
• Positive, flexible, creative problem‑solving ability.
• Accurate and concise record keeping.
• Knowledge or experience of mental health issues (personal or professional).
• Calm in emergencies, professional in stressful situations.
• Self‑motivated, able to manage a varied workload.
• Attention to detail.
• IT proficiency (Word/Excel) and willingness to learn other systems.
• Flexibility to work out of hours if required.
• Teamworking, respectful of boundaries, contributions to decision‑making.
• Willingness to engage in supervision, appraisal and training.
• Passion for improving wellbeing of vulnerable people.

Desirable Criteria

• Empathy and understanding of mental health needs.
• Experience in a support capacity.
• Knowledge of self-help materials and local support services.
• Current DBS check.
• Current driving licence, ability to travel in West Essex.

Disclosures

This post requires a Disclosure and Barring Service check.

Employer

Mind in West Essex – 45 Stortford Road, Dunmow, Essex, CM6 1DQ

Website: https://www.mindinwestessex.org.uk/