PCN Mental Health Coach

NHS; Great Dunmow; On-site; GBP 28,000; Full time

Job summary

A healthcare provider in Great Dunmow is seeking a PCN Mental Health Coach to support patients on their mental health journey. You will manage a caseload, ensuring that clients receive the assistance they need, while also advocating for services. The ideal candidate will possess strong communication skills, empathy, and experience in mental health support. Flexibility and the ability to travel across West Essex are essential. This role offers competitive pay at £13.07 per hour for 37.5 hours a week.

Qualifications

• Knowledge or experience of mental health problems personal or professional.
• Ability to act calmly in emergencies and respond professionally.
• Hold a current driving license and be willing to travel.

Responsibilities

• Support patients through their mental health journey.
• Manage a caseload while ensuring patient needs are met.
• Advocate for patients in accessing mental health services.

Skills

Excellent communication skills

Positive and flexible problem solving

Self-motivated with initiative

Empathy with mental health needs

Education

Experience in mental health support

Tools

Microsoft Word

Microsoft Excel

Job description

Working as part of the multi-disciplinary team with the NorthUttlesford Neighbourhood Hub, the post holder will support patients throughtheir mental health journey in order to ensure it is as person centered,streamlined and seamless as possible. This will in turn lead to improvedoutcomes for the patient and cost savings for the local health economy.

Main duties of the job

Be an easily accessible and visible point of contact foranyone in need of assistance in the North Uttlesford neighbourhood who is usingor would like to use mental health services.

Make themselves known to the patient once the initial referralor handover has been made and will continue to work with them until such pointthat the patient is accessing the services that they need.

Undertake a range of practical support including but notlimited to supporting patients who have a history of non-attendance to attendappointments, working with patients to overcome practical barriers to attendingappointments, in some cases this could mean accompanying patients toappointments.

Identify with patients resources that exist in theirneighbourhood that may enhance their mental health and then support theengagement process.

Introduce patients to a range of self-help information andresources that could contribute to being better prepared for engagement withmore formal services.

Advocate for those patients who have been deemed inappropriatefor primary or secondary care and supporting them to receive the service theyrequire, thus preventing people from being bounced or from falling throughthe net.

Advocate for patients who are eligible for primary or secondarycare mental health services but whose experience is not proving to be a goodone.

About us

Mind in West Essex is a local, independent mental healthcharity. We affiliate to Mind (the National Association for Mental Health) acharity with which we share common values and principles.

Our vision is for West Essex to be a place where people talkopenly and positively about mental health, and where everyone gets the supportand respect needed to live well.

Mind in West Essex welcomes applications frompeople with their own personal experience of mental illness

Job responsibilities

Job Title: PCN Mental Health Coach

LineManagement: Mental Health Coach Manager & Brand Champion

Location: Saffron Walden/Uttlesford North

Hours: 37.5 hours a week (part time options will be considered)

Hourlyrate:£13.07 per hour

Purpose ofthe Job

Working as part of the multi-disciplinary team with the NorthUttlesford Neighbourhood Hub, the post holder will support patients throughtheir mental health journey in order to ensure it is as person centered,streamlined and seamless as possible. This will in turn lead to improvedoutcomes for the patient and cost savings for the local health economy.

Roles andResponsibilities:

Mental Health Coaches will:

Be an easily accessible and visible point of contact foranyone in need of assistance in the North Uttlesford neighbourhood who is usingor would like to use mental health services.

Make themselves known to the patient once the initial referralor handover has been made and will continue to work with them until such pointthat the patient is accessing the services that they need.

Undertake a range of practical support including but notlimited to supporting patients who have a history of non-attendance to attendappointments, working with patients to overcome practical barriers to attendingappointments, in some cases this could mean accompanying patients toappointments.

Identify with patients resources that exist in theirneighbourhood that may enhance their mental health and then support theengagement process.

Introduce patients to a range of self-help information andresources that could contribute to being better prepared for engagement withmore formal services.

Advocate for those patients who have been deemed inappropriatefor primary or secondary care and supporting them to receive the service theyrequire, thus preventing people from being bounced or from falling throughthe net.

Advocate for patients who are eligible for primary or secondarycare mental health services but whose experience is not proving to be a goodone.

Have the clients needs at the forefront at all times with anunderpinning set of values and skills that promote person centered recovery,independence, choice and control.

Develop excellent awareness of Community resources andopportunities that a patient can be introduced to support their recovery.

KeyResponsibilities:

Manage a caseload of clients, working with them on anindividual basis supporting them to access mental health services andintroducing to appropriate tools, services and agencies relevant to theirneeds.

Update information on all contacts with patients and workundertaken on System 1 in a timely, appropriate and professional manner.

Alert the appropriate people to any concerns around risk.

Act in accordance with the provisions of the Data ProtectionAct (1998).

Develop positive and supportive relationships with clients,within appropriate and clear boundaries being aware of and taking intoconsideration disability rights.

Contribute to written and statistical reports as requested bythe CCG and Mind in West Essex.

Regular attendance at the hub MDT meetings / liaison with MDTmembers.

Keep updated and work within Mind in West Essex operationalprocedures and policies. Paying special attention to Health and Safety, LoneWorking, Safeguarding and Confidentiality Policies.

To undertake supervision and training as required.

Attend team meetings when required.

Support and interact with colleagues, share information andupdates on services and regulations, build links within the community.

Person Specification

Excellent communication skills, including theability to make people feel at ease

A positive, flexible and creative approach toproblem solving

Able to maintain accurate and concise records

Knowledge or experience of mental health problemspersonal or professional

An ability to act calmly in emergencies and torespond in a professional manner to stressful and challenging behaviours

Self-motivated with the initiative and ability to manage a varied workload

Good IT skills e.g. Microsoft Word/Excel, with thewillingness to undertake training to use other systems

Ability to work flexibly (some out of hours workmay be required)

The ability to work on own initiative but be partof the Hub team and also Mind in West Essex team, attending meetings andcontributing to team decision making

Willing to actively engage in regular supervision,appraisal and training appropriate to the role

The ability to demonstrate a passion for helpingvulnerable people move towards improved wellbeing

Empathy with, and a good understanding of the manyneeds of people with mental health challenges

Experience of working with people in a supportcapacity

Knowledge of self-help materials that are targetedtowards improved mental health

Knowledge of support services, resources andopportunities across West Essex

A current driving license and the ability totravel across West Essex as required.

Person Specification

Experience

• See Person Specification
• See Person Specification

Qualifications

• Excellent communication skills, including the ability to make people feel at ease
• A positive, flexible and creative approach to problem solving
• Able to maintain accurate and concise records
• Knowledge or experience of mental health problems personal or professional
• An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviours
• Self-motivated with the initiative and ability to manage a varied workload
• Good IT skills e.g. Microsoft Word/Excel, with the willingness to undertake training to use other systems
• Ability to work flexibly (some out of hours work may be required)
• The ability to work on own initiative but be part of the Hub team and also Mind in West Essex team, attending meetings and contributing to team decision making
• Willing to actively engage in regular supervision, appraisal and training appropriate to the role
• The ability to demonstrate a passion for helping vulnerable people move towards improved wellbeing
• Empathy with, and a good understanding of the many needs of people with mental health challenges
• Experience of working with people in a support capacity
• Knowledge of self-help materials that are targeted towards improved mental health
• Knowledge of support services, resources and opportunities across West Essex
• A current driving license and the ability to travel across West Essex as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.