PCN Care Co-Ordinator

NHS; Ashby-de-la-Zouch; On-site; GBP 25,000 - 35,000; Part time

Job summary

A healthcare provider in the United Kingdom is seeking a Care Coordinator to join their multi-disciplinary team. This role offers flexibility in working hours, either full-time or part-time. The successful candidate will work closely with GPs and other health professionals to support patients in managing their care, ensuring they receive the necessary assistance in navigating the health system. Key qualifications include experience in healthcare and strong communication skills.

Qualifications

• Educated to GCSE level or equivalent.
• Passed training requirements as outlined by the Personalised Care Institute or willing to undertake.
• Experience of working in a healthcare setting.

Responsibilities

• Proactively identify and support personalised care requirements.
• Coordinate services across health and care.
• Assist patients in managing appointments and responses.

Skills

Communication skills

IT skills

Time management

Experience in healthcare

Education

GCSE level or equivalent

Tools

EMIS

SystmOne

MS Office

Job description

Job Summary

The North Lincolnshire South PCN has a fantastic opportunity for a Care Coordinator to join our multi-disciplinary team. The position can be either full‑time or part‑time. Successful applicants will be based at one of the practices within the PCN (multiple appointments available). The practices in the South PCN include: Ancora Medical Practice, Ashby Turn Primary Care Centre, Cambridge Avenue Medical Centre, Cedar Medical Practice, Kirton Lindsey and Scotter Surgeries, and West Common Lane Teaching Practice.

Care Coordinators provide extra time, capacity, and expertise to support patients in preparing for or in following up on clinical conversations they have with primary care professionals. They work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, ensuring appropriate support is available and their changing needs are addressed. This role supports the NHS’s commitment to improving health through personalised care, acting as a single point of contact for patients navigating the health and care system.

About Us

North Lincolnshire South PCN is a large, forward‑thinking Primary Care Network comprising six practices across Scunthorpe and the surrounding area and providing services for over 70,000 patients. Our aim is to provide exemplary patient care and to find innovative solutions in general practice to deliver the best care we can to our patients.

Details

• Date posted: 06 November 2025
• Pay scheme: Salary depending on experience
• Contract: Permanent
• Working pattern: Full‑time, Part‑time, Flexible working
• Reference number: A2995-25-0008
• Job locations: Ashby Clinic, Collum Lane, Ashby, DN16 2SZ

Main Duties

Personalised Care Responsibilities

• Proactively identify and work with a cohort of people to support their personalised care requirements.
• Bring together all of a person's identified care and support needs and what matters to them; explore the options to address these in a single personalised care and support plan.
• Help people to manage their needs, answering their queries and supporting them to make appointments.
• Raise awareness of shared decision‑making and decision support tools and assist people to be more prepared to have a shared decision‑making conversation.
• Ensure that people have high‑quality health information to help them make choices about their care.
• Provide coordination and navigation for individuals and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.
• Referring to Social Prescribers, health and wellbeing coaches, and other professionals where appropriate.
• Support the coordination and delivery of multidisciplinary teams within PCNs.

Administrative Duties

• Collation of information from systems e.g. Ardens Manager/SystmOne to identify and implement actions for a specific cohort of patients across Practices and PCN (training can be given).
• Collate information at Practice & PCN level in areas such as Learning Disabilities & Early Cancer Specification.
• Identify areas requiring improvement, arrange reviews/screening and work on actions with Practices.
• Support delivery through data entry and coding of patient information pertaining to practice requirements.
• Case Management as appropriate, potentially acting as a key person in managing frequent or non‑attenders.
• Participating in the administrative and professional responsibilities of the practice team. Answering queries, and booking appointments with practice and wider PCN teams, including Clinical Pharmacists, Social Prescribers, Home Visiting, and First Contact Physios.
• To support in the delivery of enhanced services and other service requirements on behalf of the PCN and work collaboratively with other teams and services to maintain an effective and efficient service.
• Be aware and promote services and look for best practices in areas under their remit from websites/NHS platforms etc., both for patients and practices.
• Provide and receive sensitive information about difficult or complex matters respecting confidentiality at all times.
• Where required, be able to offer appropriate support and guidance to patients and families / carers.
• Receive, record and collate information and maintain accurate electronic records of patient care and planned service provision, across the agreed cohort of patients including hospital admission and discharge information for Care Homes, chasing up outstanding areas here required.
• Signpost service users and carers to relevant services ensuring that patients have good quality information.
• Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner. Duties may vary from time to time without changing the general character of the post or the level of responsibility.

Person Specification

Essential Qualifications

• Educated to GCSE level or equivalent
• Passed training requirements as outlined by the Personalised Care Institute live from April 2020, or willing to undertake such training

Transport Requirements

• Is able to work between multiple sites with own transport

Essential Experience & Skills

• Experience of working in a healthcare setting
• Experience of using clinical systems such as EMIS and/or SystmOne
• Excellent communication skills
• Good IT skills
• Clear, polite telephone manner
• Good knowledge of MS Office and Outlook
• Effective time management
• Ability to work as a team member and autonomously
• Ability to follow policy and procedure
• Access to own transport and ability to travel across the locality as required, including to visit people in their own home
• Self‑motivated, committed, adaptable and enthusiastic
• Flexible, responsive to feedback and training, and willing to implement change
• Ability to work well under pressure
• DBS check

Desirable Experience & Skills

• Experience in primary care
• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience of community and care home settings
• Experience of working with healthcare professionals and/or previous experience in the NHS or social care or relevant field (including unpaid work)
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Ancora Medical Practice
Ashby Clinic
Collum Lane
Ashby
DN16 2SZ

Employer's website: https://ancoramedicalpractice.nhs.uk/