Payroll Specialist - End-to-End & Customer Focus

Parkdean Resorts; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading holiday park company in the UK is seeking a payroll expert to ensure smooth payroll operations. The role involves handling queries, end-to-end payroll processing, and delivering first-class customer service. Ideal candidates have strong interpersonal skills, experience in high-volume payroll environments, and a proactive approach. This position offers a supportive culture with discounts, wellness programs, and a commitment to employee wellbeing.

Benefits

Employee Assistance Programme with 24/7 helpline

50% discount on holidays

30% discount on food and leisure activities

Deals on local brands and services

Qualifications

• Must be passionate about customer service.
• Able to take responsibility for own work while supporting colleagues.
• Flexible and able to work under pressure.

Responsibilities

• Contribute to the effective working of the payroll team.
• Administer end-to-end payroll processing.
• Post payroll transactions, investigate and resolve queries.
• Process weekly and monthly payrolls.
• Manage shared inboxes related to payroll.
• Regularly communicate with customers to support partnership.
• Work closely to ensure accurate payroll data.
• Ensure accurate and timely service delivery.

Skills

Excellent interpersonal and communication skills

High quality and 1st class customer service

Highly numerate and analytical

Experience in high volume payroll environment

Competent in producing manual calculations

Ability to work towards KPIs and SLAs

Highly organised and self-motivated

Job description

A leading holiday park company in the UK is seeking a payroll expert to ensure smooth payroll operations. The role involves handling queries, end-to-end payroll processing, and delivering first-class customer service. Ideal candidates have strong interpersonal skills, experience in high-volume payroll environments, and a proactive approach. This position offers a supportive culture with discounts, wellness programs, and a commitment to employee wellbeing.