Payroll Service Coordinator

ISS; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading workplace management company in the United Kingdom is seeking a Payroll Service Coordinator to deliver exceptional payroll customer service. You will manage employee queries and support the payroll team in a fast-paced environment. The ideal candidate will possess a strong customer service background, excellent communication skills, and attention to detail. Join a diverse and inclusive team dedicated to making the world work better.

Qualifications

• Strong customer service background, ideally from a call centre or phone-based role.
• Confident handling high volumes of inbound queries with professional responses.
• Excellent verbal and written communication skills to explain payroll processes simply.

Responsibilities

• Field payroll queries via calls and emails from employees.
• Log, resolve, or assign queries per departmental SLAs.
• Deliver a high-quality payroll customer service experience.

Skills

Customer service background

Clear communication

Attention to detail

Team collaboration

Proficient in Outlook and Excel

Tools

HR / payroll systems

Job description

Job Description

As Payroll Service Coordinator, you’ll play a key role in delivering exceptional payroll customer service to our team, while gaining valuable experience in a supportive and professional environment.

Key Responsibilities

• Field first‑line payroll queries via the query management system, calls, and emails from employees
• Log, resolve, or assign queries in line with departmental SLAs
• Monitor and chase outstanding queries daily
• Deliver a high‑quality payroll customer service experience in collaboration with the wider payroll team
• Support the payroll service manager with ad hoc duties during key payroll periods
• Share information and best practices with internal teams, identifying query trends to address root causes
• Manage password reset requests

Professional and Personal Competencies / Qualifications

• Strong customer service background, ideally from a call centre or phone‑based role
• Confident handling high volumes of inbound queries with clear and professional responses
• Excellent verbal and written communication, with the ability to explain payroll processes simply and supportively
• Accurate administrative skills, including logging queries, updating systems, and following processes
• High attention to detail when inputting and managing employee information
• Collaborative team player, supporting payroll and HR colleagues
• Proficient in Outlook, Excel, and HR / payroll systems (training can be provided)

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.