Payroll Operational Support

MENZIES LLP; Woking; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading professional services firm in Woking is seeking a Payroll Operational Support team member. The role involves managing payroll workflows, onboarding new clients, and handling billing processes. The ideal candidate has a strong administrative background, excellent interpersonal skills, and the ability to multitask effectively in a fast-paced environment. Join us to enjoy competitive benefits and a career development-focused culture.

Benefits

Private medical cover

Pension matching

Enhanced parental leave

Volunteering days

Wellbeing initiatives

Qualifications

• Strong background in administration or operations.
• Ability to manage stakeholder relationships.
• Experience in a fast-paced, high-pressure environment.

Responsibilities

• Maintain and monitor the payroll workflow spreadsheet.
• Lead the onboarding process for new payroll clients.
• Manage the billing process for payroll clients.

Skills

Proficiency in Microsoft Office

Strong interpersonal skills

Attention to detail

Ability to multitask

Job description

Payroll Operational Support

Department: Outsourced Business Services

Employment Type: Permanent - Full Time

Location: Woking Office

Description

Menzies is an equal opportunities employer which means that we recruit, employ, train, pay, and promote regardless of race, religion, national origin, gender, sexual orientation, disability or age. We are building a first‑class team and, to do so, we know that we need a diverse mix of talented people doing their best work.

If you’re ready to make an impact, lead with purpose, and work in a place where your voice truly matters, keep reading!

We have a great opportunity for a Payroll Operational Support to join our team in the Woking office.

This is an opportunity to support the payroll bureau team by overseeing key operational workflows and tasks, ensuring the consistent and efficient delivery of a high‑quality payroll service to external clients.

We're looking for someone who takes pride in providing a reliable and professional operational service with efficiency and confidence. The ideal candidate will have a strong background in administration or operations, be highly organised, and possess excellent interpersonal skills.

You’ll provide support to the Business Support Team by occasionally helping with welcoming visitors, answering calls, and keeping everything running smoothly from the front door to the meeting room.

Why Menzies?

At Menzies, our culture is our cornerstone. We blend technical excellence with genuine care for our people and clients. With 700 colleagues in the UK, we’ve built a culture based on shared values and mutual respect. Here’s why you’ll love working with us:

• People First: Our work‑life balance isn’t just talk. From agile working to generous leave, we create space for what matters to you and this is why we were recognised as one of the Best Places to Work 2024.
• Work with Inspiring Clients: You’ll be working with a range of clients so no two days will be the same.
• Collaborate Across The Firm: Working with various people across the firm to raise the profile of Menzies Academy.
• Innovate with Purpose: We’re always looking for better ways to work—leveraging tech, simplifying complexities, and delivering value.
• Empathy at Our Core: We don’t just serve our clients; we build trusted relationships that stand the test of time.

Key Responsibilities

• Maintain and monitor the payroll workflow spreadsheet, ensuring it is regularly updated and actively managed by the wider team for smooth operations and clear visibility.
• Lead the onboarding process for new payroll clients by collecting essential data, coordinating internal workflows, and ensuring accurate data transfer to payroll processors.
• Manage the billing process for payroll clients ensuring timely invoicing, and handling client communications related to annual pricing reviews and adjustments.
• Provide support with pension scheme uploads and other related administrative tasks to ensure compliance and accurate reporting.
• Assist the senior payroll team with a variety of ad hoc tasks, including supporting internal projects such as marketing initiatives and operational improvements.
• Occasional assistance to support the business support team including answering phones, monitoring the main entrance and car park entry, greeting visitors and showing them to meeting rooms.

Skills, Knowledge & Expertise

The ideal candidate will possess strong proficiency in Microsoft Office applications, demonstrate a proactive attitude, and be a quick learner. They should have a keen eye for detail and maintain high standards of accuracy in both written and verbal communication.

The ability to multitask effectively in a fast‑paced, high‑pressure environment is essential, along with excellent interpersonal skills and confidence in engaging with stakeholders at all levels.

Meeting deadlines consistently is a key requirement. Previous experience in administrative and operational roles, coupled with a proven ability to manage stakeholder relationships and maintain meticulous attention to detail, is highly desirable.

Occasional travel to other UK offices may be required.

Job Benefits

At Menzies, we know that success starts with our people. That’s why we offer:

• Career Development: From learning opportunities to career coaching, we’ll help you achieve your goals.
• Competitive Benefits: Private medical cover, pension matching, and enhanced parental leave, to name a few.
• Flexibility That Works for You: Agile working is embedded in our culture.
• Perks That Go Beyond: From volunteering days to wellbeing initiatives, we care about your whole self.

To find out more about our benefits please read here