Payroll Manager

Oasis Business Personnel Ltd; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading Payroll Consultancy in Milton Keynes is seeking an experienced Payroll Manager to lead a busy payroll administration team. This role involves ensuring timely and accurate delivery of payroll services, managing client relationships, and ensuring compliance with legislation. The ideal candidate will possess excellent leadership, communication, and organizational skills, along with strong technical payroll knowledge. A competitive salary and opportunities for professional development are offered, with a hybrid working model (3 days in office, 2 days remote).

Benefits

Competitive salary package

Professional development opportunities

Supportive work environment

Qualifications

• Proven experience in payroll management and administration.
• Strong understanding of HMRC legislation and payroll processes.
• Ability to mentor and develop team members.

Responsibilities

• Lead and develop the payroll team to ensure operational efficiency.
• Monitor daily payroll operations and produce KPI reports.
• Act as the primary contact for client queries and relationship management.
• Ensure compliance with all statutory payroll regulations.

Skills

Leadership and team-building

Communication skills

Organizational skills

Technical payroll knowledge

Microsoft Excel proficiency

Job description

Job Description

Payroll Manager - Permanent - based in Milton Keynes, MK14

We are seeking an experienced Payroll Manager to lead and develop a busy Payroll Administration team within a Payroll & HR Consultancy. In this senior role, you will be responsible for ensuring the accurate and timely delivery of multiple client payrolls, while maintaining the highest standards of service for their diverse client base. You will play a key part in driving process improvements, enhancing operational efficiency, and supporting the professional growth of your team. As a role model and leader, you will provide coaching, guidance, and strong operational oversight, ensuring full compliance with legislation and industry best practice. This is a fast-paced, client-focused environment where exceptional organisation, communication, and leadership skills are essential.

Main Duties and Responsibilities

Team Leadership & Development

• Lead, mentor, train and support payroll team members to build capability and confidence.
• Allocate team workloads effectively, ensuring deadlines are met and operations run smoothly.
• Conduct performance appraisals, set development plans, and monitor progress against objectives.
• Support recruitment, onboarding and communication of updates to the team.

Operational Management

• Ensure payroll processes are controlled, compliant, and regularly reviewed for accuracy and improvement.
• Monitor daily operations, producing KPI reports including resource utilisation, team costs, revenues and cost-per-payslip.

Client Relationship Management

• Act as a key contact for clients, leading meetings, resolving issues and building strong relationships.
• Ensure client satisfaction, maintaining and increasing the Net Promoter Score (NPS 30+).
• Work with Migration and Implementation teams to support a smooth client journey and handover.

Compliance & Quality Assurance

• Ensure payroll delivery aligns with statutory requirements, pension scheme rules, and HMRC legislation.
• Maintain accurate operational databases and payroll system records.
• Support audit activity and ensure adherence to internal and external compliance standards including ISO 27001.

Person Specification

• A role model with a high level of professionalism and strong work ethic.
• Exceptional team player with the ability to motivate, guide, and inspire others daily.
• Highly resilient and calm under pressure in a fast-paced environment.
• Strong organisational, planning, and workload management skills.
• Excellent communication, training and mentoring abilities.
• Empathetic, patient and capable of working autonomously when required.

Experience

• Payroll experience with strong technical knowledge.
• Proven experience training, developing and mentoring colleagues.
• Previous management experience in a payroll bureau is desirable but not essential.
• Strong understanding of HMRC legislation, statutory payments, pensions and auto-enrolment.
• Experience handling client complaints and collaborating across teams.
• Advanced knowledge of payroll systems and court orders.
• Strong Microsoft Office skills, including high proficiency in Excel and numeracy.

Hours of Work

• Monday - Friday (37.5 hours)

Work Location

• Hybrid available (3 days in person and 2 days WFH)

Benefits

• Competitive salary package.
• Professional development and training opportunities.
• Supportive and collaborative working environment.
• Opportunities to contribute to process improvements and organisational growth.
• Employee benefits in line with company policy

If you are interested, please get in touch ASAP or if this is not the exact role you are searching for, please do not hesitate to contact me directly to discuss other opportunities.

Disclaimer

Oasis Business Personnel strives to be an equal opportunities employer and is committed to treating all applicants alike. Oasis Business Personnel does not treat any individual on grounds of sex, age, colour, marital status, race, nationality or ethnic or national origin, religion, sexual orientation, disability or membership or non-membership of a trade union, less favourably than others. All vacancies advertised are open to all ages.