Payroll Helpdesk Support Consultant - Part Time

Brook Street; Warrington; Hybrid; GBP 22,000 - 26,000; Part time

Job summary

A recruitment agency in Warrington is seeking a proactive Helpdesk Support Consultant. The role involves supporting users of HR and payroll software, responding to queries, and ensuring system functionality. Ideal candidates will have at least 2 years of experience in technical support and a solid understanding of IT systems. This part-time position offers ongoing training and a collaborative team environment.

Benefits

Ongoing training and professional development

Supportive and inclusive team culture

Access to wellbeing programs

Qualifications

• Minimum 2 years' experience with HR/payroll systems or technical support.
• Solid understanding of IT systems and Microsoft applications.
• Strong time management and teamwork skills.

Responsibilities

• Respond to customer support queries via phone and helpdesk system.
• Log and track issues accurately using internal tools.
• Advise users on fault resolution and system functionality.
• Collaborate with team members to ensure consistent service delivery.

Skills

Experience with HR/payroll systems

Understanding of IT systems

Time management

Teamwork skills

Basic PC proficiency

Job description

Helpdesk Support Consultant - Hybrid - £22,000
PART TIME - 9am - 3pm (negotiable)
Monday to Friday
will consider doing 30 hours over 4 days (Tuesday and Wednesday in office)

We're looking for a proactive and collaborative Helpdesk Support Consultant to join a multi-skilled team supporting users of an HR and payroll software system. This role is ideal for someone with strong technical knowledge and a passion for problem-solving.

Key Responsibilities:

• Respond to customer support queries via phone and helpdesk system
• Log and track issues accurately using internal tools
• Advise users on fault resolution and system functionality
• Maintain multiple software versions to meet client needs
• Collaborate with team members to ensure consistent service delivery
• Assist in compiling helpdesk reports and identifying system improvements
• Support internal staff and contribute to onboarding of new team members
• Participate in tender response processes when required

Skills & Experience:

• Minimum 2 years' experience with HR/payroll systems or technical support
• Solid understanding of IT systems and Microsoft applications
• Strong time management and teamwork skills
• Basic PC proficiency (keyboard/mouse)
• Relevant industry experience preferred but not essential

Benefits & Perks:

• Ongoing training and professional development
• Supportive and inclusive team culture
• Opportunities to contribute to system improvements and innovation
• Access to wellbeing and employee assistance programs

Join a team where your technical expertise and customer focus will make a real impact.

Call Emma 07483919913 or email