Payroll & Benefits Administrator

Confidential; West Kirby; On-site; GBP 28,000 - 36,000; Full time

Job summary

Confidential is seeking a Payroll & Benefits Administrator in Liverpool to manage payroll and employee benefits, ensuring accuracy and timely processing. You will support the Accounting & Finance team and act as a key point of contact for staff.

The role requires experience in payroll processing and benefits administration, with strong attention to detail and excellent communication. It is a fixed-term contract offering opportunities to improve processes and share best practices.

Qualifications

• Experience in payroll processing and benefits administration.
• Strong attention to detail and organisational skills.
• Knowledge of payroll systems and relevant regulations.
• Ability to handle sensitive and confidential information professionally.
• Good communication and problem-solving skills.

Responsibilities

• Manage the Benefits Administration function, ensuring effective and accurate processing of employee benefit queries and requests.
• Take ownership of the Benefits shared mailbox, reviewing, organising and responding to employee queries in a timely manner.
• Triage incoming enquiries, identifying and prioritising urgent requests and escalating where appropriate.
• Maintain and improve mailbox management processes to ensure an efficient and consistent approach across the team.
• Set up and manage automated responses and mailbox rules to enhance the employee experience and streamline administration.
• Review, maintain and update Benefits Standard Operating Procedures (SOPs), ensuring documentation remains accurate and fit for purpose.
• Support the Payroll team with administrative activities and payroll-related queries as required.
• Act as a key point of contact for employees and stakeholders, providing a high level of customer service.
• Identify opportunities to improve processes and recommend best practices for benefits and payroll administration.
• Produce and maintain reports relating to benefits and payroll activities.
• Use HR and payroll systems to support day-to-day administration
• Work independently from day one, quickly becoming an effective member of the team and delivering immediate support within the Benefits function.

Skills

Payroll processing

Benefits administration

Attention to detail

Organisational skills

Communication skills

Tools

Payroll software

Job description

As a Payroll & Benefits Administrator in Liverpool, you'll handle payroll and employee benefits, ensuring everything runs smoothly and accurately. This role is key to keeping things organised and supporting the Accounting & Finance team.

Client Details

Our client is a well-established and successful UK organisation with a strong presence across the country. As part of a larger group, the business has a diverse portfolio of operations and a strong track record of continued growth and investment.

Description

• Manage the Benefits Administration function, ensuring effective and accurate processing of employee benefit queries and requests.
• Take ownership of the Benefits shared mailbox, reviewing, organising and responding to employee queries in a timely manner.
• Triage incoming enquiries, identifying and prioritising urgent requests and escalating where appropriate.
• Maintain and improve mailbox management processes to ensure an efficient and consistent approach across the team.
• Set up and manage automated responses and mailbox rules to enhance the employee experience and streamline administration.
• Review, maintain and update Benefits Standard Operating Procedures (SOPs), ensuring documentation remains accurate and fit for purpose.
• Support the Payroll team with administrative activities and payroll-related queries as required.
• Act as a key point of contact for employees and stakeholders, providing a high level of customer service.
• Identify opportunities to improve processes and recommend best practices for benefits and payroll administration.
• Produce and maintain reports relating to benefits and payroll activities.
• Use HR and payroll systems to support day-to-day administration
• Work independently from day one, quickly becoming an effective member of the team and delivering immediate support within the Benefits function.

Profile

• Experience in payroll processing and benefits administration.
• Strong attention to detail and organisational skills.
• Knowledge of payroll systems and relevant regulations.
• Ability to handle sensitive and confidential information professionally.
• Good communication and problem-solving skills.

Job Offer

• Salary flex dependent on experience.
• Fixed-term contract position.

As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences.

If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.