Payroll and HR Systems Implementation Trainer

Great Western Railway; Swindon; Hybrid; GBP 35,000 - 44,000; Full time

Job summary

A leading rail operator in the UK seeks a Payroll and HR Systems Implementation Trainer to develop and deliver training for a new HR system. You will create materials, facilitate training sessions, and support over 7,000 colleagues in adopting new processes. The role offers a competitive salary of up to £44k and a comprehensive benefits package including free rail travel and a pension scheme.

Benefits

Free rail travel

Defined benefit pension scheme

Company-sponsored health care plan

Discounted shopping and gym membership

Ongoing development opportunities

Qualifications

• HR & Payroll process knowledge is essential.
• Understanding of GDPR as it relates to HR systems.
• Experience in designing courses for online and classroom delivery.

Responsibilities

• Conduct training needs analysis and identify audience needs.
• Develop training roadmap and create evaluation frameworks.
• Deliver courses and capture feedback for future improvements.

Skills

Training course delivery and design

Ability to adapt to various training environments

Time management skills

Stakeholder engagement

IT literacy

Analytical thinking

Education

Level 3 Award in education and training (PTLLS)

Job description

Payroll and HR Systems Implementation Trainer

Swindon

This is a full‑time, fixed‑term position until 31st December 2026. Salary up to £44k depending upon skills and experience, plus a generous benefits package.

Join Great Western Railway – Driving Change for Our People and Passengers.

At GWR, we’re more than a rail operator – we’re proud custodians of one of the UK’s most iconic networks.

We’re on an ambitious journey of transformation. Through innovative systems and streamlined processes, we’re creating a better experience for every colleague. In this role, you’ll be at the heart of that evolution, shaping solutions that empower our workforce and drive continuous improvement.

About The Role

As GWR implements its new HR and payroll system, PeopleXD, you will be instrumental in driving the successful adoption across GWR’s 7,000+ colleagues. Your role will be to develop a training strategy, create learning materials for multiple delivery formats, facilitate training sessions that build user confidence and capability, and provide post‑implementation support.

In this role you will work collaboratively with project teams and stakeholders to minimise capability gaps, drive adoption, and ensure GWR colleagues are fully prepared to embrace the new HR and payroll processes.

Your main responsibilities include:

Training Strategy

• Conducting training needs analysis and identifying audience needs.
• Developing training roadmap and schedules.
• Creating an evaluation framework.

Course Design & Materials

• Design new courses with stakeholder input which can be delivered both face‑to‑face and online.
• Pilot all new and substantially updated courses to gain feedback and sign‑off, working within our branding guidelines and L&D standards to ensure resources are engaging and appropriate.
• Minimise risk of capability gaps to help ensure business readiness ahead of go‑live and create materials to consolidate learning, such as videos and quick reference guides.

Course Delivery

• Deliver courses and identify evidence of delegate learning, in line with company and L&D best practice.
• Engage colleagues through supportive and tailored learning experiences, through both online and classroom delivery as appropriate, adapting training to suit audiences.
• Deliver train‑the‑trainer sessions to speed up delivery to wider audiences.
• Troubleshoot basic user issues and escalation of any observed technical problems.

Course Evaluation

• Capture and review all feedback on courses delivered to enhance future delivery.
• Ensure work completed is cost and time efficient, sharing ideas for improvement.

Administration/Housekeeping

• Complete all paperwork for courses, effectively use company resource planning tools to manage training delivery and ensure all training venues are safe and conducive for learning.

Post Implementation Support

• Consider options to provide post go‑live support, such as drop‑in sessions and FAQ resources.

About You

To be successful for this role, you will have the following:

Knowledge

• HR & Payroll process knowledge.
• Understanding of data privacy/GDPR as it relates to HR systems.
• Clear understanding and application of the learning cycle and other learning and development principles.

Skills

• Training course delivery and design.
• Ability to be flexible and adapt to various training environments, people and situations.
• Time management skills to meet tight project deadlines.
• Adept at working with stakeholders, with good presentation and communication skills.
• IT literate (inc. software).
• Be forward‑thinking, seeking ways to improve and keep pace with system updates and problem solving.
• Flexible to adapt to organisational training needs.
• Analytical thinking to understand system workflows and end user experience.

Experience

• Identifying and meeting learning needs.
• Knowledge of People XD.
• Training and coaching, being a role model to delegates and others.
• Designing courses and supporting materials for online and classroom delivery.

Qualifications

• Level 3 Award in education and training (PTLLS) or equivalent is desirable but not essential.

About The Location

This role will mainly be based in our HQ in Swindon, with an element of hybrid working and training in other locations. Our office is conveniently located just a short walk from Swindon Train Station, and this role comes with free travel on the GWR network.

Additional Information

This is a full‑time, fixed‑term role until 31st December 2026.

How To Apply

Please apply online via our website https://careers.firstgroup.co.uk/brand-gwr

If you have any problems applying, please email [e-mail]

The Reward

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including:

• on‑going development.
• defined benefit pension scheme with the Railways Pension Scheme.
• free rail travel across the GWR network for you and your family.
• company-sponsored health care plan.
• discounted shopping and gym membership.
• employee assistance programme and much more.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/