Payroll Administrator Apprentice

ALL SAINTS; Greater London; Hybrid; GBP 24,000; Full time

Job summary

A leading fashion retailer in Greater London is looking for an apprentice to support payroll operations. This role includes validating timesheets, maintaining employee records, and handling payroll queries. Successful candidates will enjoy a comprehensive training program and various benefits, including a generous holiday allowance and hybrid working arrangements. If you have excellent communication skills and a keen eye for detail, we would love to hear from you.

Benefits

25 days holiday plus bank holidays

Generous wardrobe allowance

Wellbeing support

Enhanced family leave benefits

Life assurance cover

Dental cash plan

Employee discounts for family and friends

Qualifications

• Experience with communicating effectively in a team setting.
• Strong attention to detail for processing payroll data.
• Ability to manage customer relations efficiently.

Responsibilities

• Collate and validate timesheets and payroll data.
• Maintain accurate employee records across multiple systems.
• Resolve payroll customer queries and assist compliance checks.

Skills

Communication skills

Attention to detail

Customer care skills

Administrative skills

Number skills

Logical thinking

Team working ability

Initiative

Education

GCSE Maths and English (grade 4/C or above)

Tools

MS Excel

Job description

Responsibilities

• Collate and validate timesheets and absence / pay change data.
• Process new starters, leavers and maintain accurate employee records across multiple systems.
• Perform manual payroll calculations and gain exposure to pensions administration.
• Respond to basic employee payroll queries and assist with compliance checks.
• Cover for the People & Culture Administrator.
• Resolve payroll customer queries (employees, clients, management) and document responses.
• Deal with complaints, follow processes and escalation procedures.
• Meet client or customer needs in line with service level agreements.
• Provide customer service using agreed systems and processes, taking ownership for work and applying agreed checks.
• Adhere to deadlines and process schedules, reprioritise tasks when conflicting demands arise.
• Select appropriate communication media, recognising advantages and risks for each stakeholder.
• Escalate deadline‑related concerns promptly and suggest solutions.
• Build and maintain trusted relationships with stakeholders and support team colleagues.
• Use computerised payroll software and spreadsheets (e.g. MS Excel).
• Use systems and processes to support the payroll function, including Real Time Information submissions to HMRC.
• Gather, analyse and process payroll data.

Training Schedule

A 100 % tailored training and assessment programme will support you throughout your 21‑month apprenticeship, including endpoint assessment. Topics covered include Payroll Level 3 qualification, Business and Customer Awareness, Payroll Core, Pensions, Technical Payroll, Regulations and Compliance, Systems and Processes, Planning and Prioritisation, Analysis skills, Using Systems and Processes, and Producing Quality and Accurate Information and Reports.

You may need to complete Level 2 Maths and English Functional Skills if you cannot evidence prior grades. GCSE Maths and English (grade 4/C and above) are required. Share if you have other relevant qualifications and industry experience.

Qualifications

• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Number skills
• Logical thinking
• Team working ability
• Initiative

About AllSaints

At AllSaints we are in the business of feelings – making our customers feel cool and confident. If you share our belief in the power of a great outfit, we’d love to talk to you. We are a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in‑house and made by a small number of suppliers and artisans worldwide to sustainable standards. We are a brand embarking on a very exciting plan and are seeking new members of the team who want to contribute.

Benefits

• 25 days holiday (increasing to 28 after 2 years) plus bank holidays, birthdays and volunteering days off
• Generous wardrobe allowance
• Hybrid working in our historic East London studios
• Working hours 9.00‑5.30
• Wellbeing and lifestyle support, free confidential support and mental health first aiders
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for physical or mental wellness
• Dedicated mental health support
• Eye‑care vouchers, season ticket loans
• Life assurance cover
• Discounted gym membership and corporate discounts
• Dental cash plan and free virtual GP appointments via Aviva UNUM
• Employee assistance helpline and employee discounts for family and friends

Compensation

Wage £23,809 per year. Check minimum wage rates.

Apprentice will be eligible for standard employee benefits, including the above benefit package.