Payroll administrator

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government council in the UK is seeking a Payroll and HR Administration Assistant to provide effective payroll services across multiple clients. Responsibilities include maintaining databases, processing payroll, and ensuring compliance with regulations. Ideal candidates will have GCSEs in English and Maths, alongside strong communication and IT skills. A commitment to customer service and attention to detail is essential.

Responsibilities

• Support in providing a complete Payroll and HR administration service across multiple client bases.
• Assist in accurately maintaining the Payroll / HR database.
• Process PAYE, NI and all other statutory deductions in line with HMRC regulations.
• Assist in checking and validating payroll data and exception reports.
• Build and maintain trust and sound relationships with stakeholders.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Problem solving skills

Team working

Initiative

Education

GCSE in English (grade C/4 or above)

GCSE in Maths (grade C/4 or above)

Tools

MS Excel

Job description

The post holder will assist in providing a highly effective and operationally efficient Payroll and HR administration service that meets customer needs, expectations and established standards.

Responsibilities

• Support in providing a complete Payroll and HR administration service across multiple client bases
• Assist in accurately maintaining the Payroll / HR database, including processing of employee contractual changes, payments, leavers and restructure changes
• Assist in inputting large volumes of data including timesheets
• Support the Council's Travel Pass scheme
• Assist in processing occupational and statutory leave
• Process PAYE, NI and all other statutory deductions in line with HMRC regulations
• Assist in checking and validating payroll data and exception reports
• Prepare contractual change letters to employees
• Assist in resolving enquiries and queries from customers, either face to face, by telephone, written or electronic communication
• Actively contribute to working groups and project teams as appropriate
• Comply with the Council's policies and procedures
• Work proactively with colleagues across the Human Resources Division to ensure an integrated approach to service delivery, resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• Deal with complaints, following processes and escalating complex situations
• Meet client or customer needs in line with service level agreements
• Provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• Adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• Select appropriate media for communication etc recognising the advantages and risks related to each method
• Escalate concerns relating to deadlines in a timely manner, suggesting solutions
• Use the appropriate communication media for each stakeholder and each situation. Examples may include phone, face‑to‑face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• Develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• Use computerised payroll software and spreadsheet packages such as MS Excel
• Use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
• Gather, analyse and process payroll data and information

Qualifications

• GCSE in English (grade C/4 or above)
• GCSE in Maths (grade C/4 or above)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Initiative

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull's success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people's lives and can help us to continue building on our success.