Payments Support & Onboarding Specialist

Flatpay; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A fast-growing fintech company in London seeks a Technical Support Specialist to provide assistance to merchants with payment terminals and software. You will troubleshoot issues, guide onboarding, and collaborate with teams to enhance the customer experience. Ideal candidates have 1-2 years in customer support, strong communication skills, and must be fluent in English. This office-based role requires work 5 days a week.

Qualifications

• 1–2 years’ experience in customer operations or technical support.
• Advantageous: experience with troubleshooting hardware or payment terminals.
• Fluent English speaker with excellent communication skills.

Responsibilities

• Provide technical support via calls, chat, and email.
• Troubleshoot system issues using internal tools and logs.
• Prepare onboarding contracts and guide customers through setup.
• Log, prioritise, and resolve support tickets efficiently.
• Monitor system performance and suggest process improvements.
• Analyse customer feedback and propose enhancements.
• Collaborate across teams to improve customer experience.

Skills

High energy and positive attitude

Strong verbal and written skills

Metrics-driven mindset

Open to feedback and learning

Comfortable working independently and in a team

Ability to multitask

Job description

A fast-growing fintech company in London seeks a Technical Support Specialist to provide assistance to merchants with payment terminals and software. You will troubleshoot issues, guide onboarding, and collaborate with teams to enhance the customer experience. Ideal candidates have 1-2 years in customer support, strong communication skills, and must be fluent in English. This office-based role requires work 5 days a week.