Payments Senior Change Manager

2022 - Chief Operating Office; Glasgow; Hybrid; GBP 67,000 - 84,000; Full time

Job summary

A leading financial services firm is seeking a Chief Operating Officer to lead change management initiatives within the Payment and Treasury Systems team. This role involves overseeing implementations of payment and treasury processes while ensuring regulatory compliance. Candidates should excel in leadership, change management, and stakeholder engagement. Competitive salary and generous benefits offered, including flexible working arrangements.

Benefits

38.5 days annual leave

Paid well-being days

20 weeks paid family leave

Market-leading pension

Free private medical cover

Qualifications

• Expertise in leading business change with insight into change delivery trends.
• Experience leading major payments and treasury projects.
• Comfortable in change policies and governance in payments.

Responsibilities

• Lead and manage implementation of changes to payment processes.
• Conduct impact assessments and ensure regulatory compliance.
• Coordinate communication and training for stakeholders.

Skills

Leadership

Change Management

Stakeholder Management

Agile Methodologies

Job description

Business Unit: CIO Product & Channels & Core Banking

Salary range: £67,200 to £84,000 per annum DOE

Location: Hybrid with occasional travel to a UK Virgin Money Hub location when required

Contract type: Permanent - Full time

Our Team

The Payment and Treasury Systems team is responsible for designing, developing, and maintaining advanced payment and treasury solutions that ensure secure, efficient, and reliable processing of financial transactions. The team focuses on integrating state‑of‑the‑art technologies to streamline payment services, enhance customer experience, and uphold rigorous compliance standards and meet our regulatory obligations. In addition to supporting day-to-day operations, the team plays a key role in driving innovation, developing new platforms, and establishing operating models that empower customers and the wider organisation to manage finances with confidence.

What you'll be doing

You’ll be responsible for leading and driving the change team. The change team is accountable for overseeing and managing the implementation of changes to Treasury and Payment processes, systems, and technologies across multiple payment methods such as CHAPS, SWIFT, SEPA, FPS, BACS and ICs. This includes developing and executing change management strategies, conducting impact assessments, ensuring regulatory compliance, engaging with stakeholders, coordinating and tracking the implementation of changes, and providing communication and training to relevant parties. The aim is to ensure smooth transitions, minimise business disruption, and maintain compliance with industry standards and regulations.

• Change Management Planning - Develop and implement change management strategies, robust plans, and processes to support the successful implementation of changes to payment and treasury systems and processes. Define change management objectives, roles, and responsibilities, and establish communication and stakeholder engagement plans.
• Change Impact Assessment - Conduct impact assessments to identify the potential implications of proposed changes on payment and treasury systems, processes, stakeholders, and customers. Assess risks and dependencies associated with changes and develop mitigation strategies to minimise disruption and ensure business continuity.
• Regulatory Compliance - Ensure that changes to payment systems and processes comply with relevant regulatory requirements, standards, and guidelines, such as PSD2, GDPR, and industry/payment scheme requirements and codes of practice. Coordinate with compliance and legal teams to ensure that changes are appropriately reviewed and approved.
• Stakeholder Engagement - Engage, collaborate and build relationships with stakeholders, including business units, product teams, IT departments, and external partners, to communicate change plans, gather feedback, and address concerns. This will include preparing for and running key sessions such as Monthly Steering Meetings. Build relationships and collaborate effectively with cross‑functional teams to ensure alignment and support for change initiatives.
• Change Implementation and Tracking - Coordinate the implementation of changes to payments and treasury systems and processes, including planning, scheduling, and executing change activities. Monitor and track the progress of change initiatives, identify issues and roadblocks, and take corrective actions as needed to ensure timely and successful implementation.
• Communication and Training - Develop and deliver communication materials, including announcements, updates, and training materials, to inform stakeholders and end‑users about upcoming changes and their impacts. Provide training and support to stakeholders and end‑users to ensure they understand the changes.

We need you to have

• Expertise in leading business change with deep insight into newest thinking and trends in change delivery
• Experience leading major payments and/or treasury projects that span multiple organisations and business units
• Comfortable in developing and managing change policies, processes and governance in payments and treasury
• Experience in Agile methodologies and product development processes
• Excellent leadership, communication, and stakeholder management skills

It’s a bonus if you have but not essential

• Strong understanding of payment systems, technologies, and regulations

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part‑time) plus the option to buy more.
• Up to five extra paid well‑being days per year.
• 20 weeks paid, gender‑neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Market‑leading pension.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there’s no waiting around, you’ll enjoy these benefits from day one.

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

Say hello to Virgin Money

Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full‑service mutual bank serving millions of retail and business customers and all driven by our purpose: “Banking but fairer, more rewarding and for the good of society.” With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer‑obsessed, and fun‑filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full‑service banking provider.

Be yourself at Virgin Money

At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: “Banking – but fairer, more rewarding, and for the good of society.” We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Now the legal bit

Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre‑employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.