Payments Performance Strategist

Stripe; City Of London; Hybrid; GBP 77,000 - 116,000; Full time

Job summary

A leading payment technology company in the City Of London seeks a candidate with 7+ years of experience in payments to lead discussions on optimization strategies. The role involves collaboration with Sales and Customer Success teams. Applicants should be adept at building relationships and possess excellent analytical skills. The salary range for this position is €88,000 - €132,000 annually, with specific benefits discussed during the interview process.

Benefits

Equity

Health benefits

Wellness stipends

Qualifications

• 7+ years experience in payments or operations.
• Understanding of e-commerce payments and optimization strategies.
• Ability to thrive in a fast-moving environment.

Responsibilities

• Lead discussions with merchants on optimization strategies.
• Collaborate with Sales and Customer Success teams.
• Build optimization narratives/tools supported by analysis.

Skills

Payments optimization strategies

Collaboration with cross-functional teams

Excellent communication skills

Analytical skills

Tools

SQL

Dashboard building

Job description

The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. The Global Payments Performance team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high‑potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best‑in‑class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.

What you’ll do

The Global Payments Performance team will be responsible for leading data‑driven discussions with existing and prospective merchants on optimisation strategies across a variety of areas including, card network costs, acceptance, fraud, and cross‑border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe.

Responsibilities

• Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects.
• Serve as both an internal and merchant‑facing expert on payment optimisation strategies.
• Gather and build on Stripe’s wide‑ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis.
• Use existing tools to deploy sophisticated optimisation playbooks and analyses across Stripe’s customer portfolio.
• Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap.
• Provide feedback on our tools and playbooks to help continuously improve our self‑serve offerings

Who you are

• 7+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry.
• Understanding of e‑commerce payments, cards based payments processing and optimisation strategies
• A proven ability to build collaborative working relationships with cross‑functional teams.
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast‑moving environment.
• A proven ability to be a self‑starter capable of driving business results without significant supervision.
• Experience presenting directly to merchants
• Develop optimization playbooks and stay updated on industry best practices and Stripe innovations
• Excellent verbal and written communication skills.
• Strong data processing, organisational and analytical skills.

Preferred qualifications

• Understand of payments network costs and synthesising card network updates
• Experience with SQL, dashboard building, modeling, or reporting
• Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3)
• Experience presenting to senior business leaders
• Language proficiency in German or French is a plus

Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.

The annual salary range for this role in the primary location is €88,000 - €132,000. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

At Stripe, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.