Payments Global Merchant Acquiring Authentication Solutions Product Manager - Vice President (L[...]

JPMorgan Chase & Co.; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global financial services firm seeks a Product Manager to lead product delivery in payment authentication technologies. This role includes defining the customer journey, managing the product roadmap, and collaborating with engineering to ensure compliance with market regulations. Ideal candidates will have significant experience in card payment risk and authentication with a strong understanding of European regulations. The position is based in London and offers a dynamic work environment.

Qualifications

• Significant experience in card payment risk and authentication.
• Strong knowledge of European SCA regulation in product management.
• Proven ability to deliver payment authentication experiences.

Responsibilities

• Lead product delivery for payment authentication technologies.
• Work with engineering to develop and scale new products.
• Ensure products meet market needs and compliance requirements.
• Drive implementation of authentication solutions.

Skills

Card payment risk and authentication expertise

Knowledge of European SCA regulation

Conceptualize and deliver payment authentication experiences

Familiarity with EMV 3DS specifications

Job description

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Job Description

J.P. Morgan's Merchant Acquiring business is at the forefront of innovation in digital payments, helping clients grow by providing seamless and secure payment acceptance across channels and geographies. As part of the broader J.P. Morgan Payments franchise, we serve global clients across industries and regions, and are constantly evolving to meet the changing landscape of commerce.

As a Product Manager, in the Merchant Services team, you will support the development, delivery and management of our Global performance and authentication solutions. You will play an important role in defining the customer journey and experience, roadmap planning and cross-functional project execution. You will be an energetic self-starter, curious and driven to learn, who thrives in a fast-paced environment and is eager to build a career in product management within one of the most exciting areas of JPMorgan Payments.

Job responsibilities

• Lead the product delivery for 3DS, exemption manager and other payment authentication technologies.
• Work closely with engineering to drive the development and scaling of new features and products
• Ensure products meet market needs, regulatory requirements, and payment network specifications, adapting to global and local needs.
• Drive the implementation and oversee the end to end lifecycle of our authentication solutions to enhance security while providing a smooth and seamless customer experience
• Understand the technical requirements of 3DS and have experience of large scale client integrations.
• Conduct research and analyze industry trends to evaluate the competitive landscape and identify best practices.
• Monitor product performance through reports, dashboards, and periodic stakeholder reviews.
• Collaborate with internal partners to maintain a leadership position for JPMorgan payment services in merchant processing funding.
• Manage the product roadmap, balancing stakeholder inputs and thin-sliced release outputs.

Required qualifications, capabilities, and skills

• Significant experience or equivalent expertise in the card payment risk and authentication space, with a specific focus on EMV 3DS and exemption scenarios
• Strong knowledge and experience working with European SCA regulation, ideally in a product management or a relevant domain area
• Proven ability to conceptualize and deliver end-to-end payment authentication experiences, including launch, and iteration.
• Familiarity with EMV 3DS specifications and other emerging authentication technologies.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization including an appreciation for working with global teams and navigating cross-cultural or cross-functional collaboration.
• Proven track record of managing new product launches or transformations of mission-critical payment platforms.
• Familiarity with digital payments, merchant acquiring, B2B commerce, or financial technology.
• Experience of the European payments market (APAC experience is a plus) Financial services, fintech, or payments experience
• Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives.
• Strong ability to analyze opportunities and problems, recommend solutions, and communicate effectively and confidently (both verbal and written).
• Strong influencing and partnership skills to drive cross-functional teams.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.