Payment Support Officer

South Tyneside Council; South Tyneside; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Excellent benefits package

Job summary

South Tyneside Council is seeking a Payment Support Officer to join the newly formed Financial Assessments and Transactions Team within Adult Social Care. The role involves leading and developing a team, overseeing financial assessments, Direct Payments, and provider payments to ensure accurate processing and timely payments.

You will contribute to a modern, resilient service for residents, families and care providers, solving problems and delivering a high-quality service with a positive,

Qualifications

• Experience in financial assessments and transaction processing.
• Experience in provider payments and income recovery.
• Able to lead and develop a team within financial services.

Responsibilities

• Lead a team within financial assessments or Direct Payments.
• Manage provider payments, income recovery and financial assurance.
• Contribute to building a modern, responsive and resilient Adult Social Care finance service.

Skills

Team leadership

Payments management

Financial assurance

Income recovery

Job description

Payment Support Officer

(Commissioning, Assurance and Reform, Financial Assessments and Transactional Team)

£29,542 pa

Be part of something new in Adult Social Care

We're building a new, integrated Financial Assessments and Transactions Team and we're looking for enthusiastic people to join us.

This is a great opportunity to help shape a service that makes a real difference to residents, families and care providers across South Tyneside. From leading a team within financial assessments or Direct Payments to managing provider payments, income recovery and financial assurance, you'll be part of a team focused on getting things right, solving problems and delivering a great service.

We have opportunities for people ready to lead and develop a team, alongside transaction-focused roles for those who want to build their experience and career in Adult Social Care finance, payments management and financial support.

If you're positive, organised, customer-focused and ready for a new challenge, come and help us build a modern, responsive and resilient service for South Tyneside.

Make a difference. Develop your career. Be part of our new team.

Please refer to the Job Description and Person Specification for further information about this role.

For an informal discussion about this post, please contact Anthony Newham, Business Services Manager on [phone] or [e-mail]

We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, 19 November 2026

Interviews will take place week commencing 7 December 2026