Payment Operations Specialist

Visa; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading payment technology company in Cardiff is seeking a candidate for a hybrid role in their Payment Operations Team. Responsibilities include executing payment processing tasks and resolving payment issues. The ideal candidate should possess strong analytical and problem-solving skills, attention to detail, and a willingness to learn in the payments industry. This role offers a chance to develop skills while working in a collaborative environment.

Benefits

Wellness programs

Flexible work schedules

Opportunities for growth in the payments industry

Qualifications

• Basic understanding of banking software and payment processing systems.
• Enthusiasm for learning and developing skills in the payments industry.
• Willingness to learn and adapt to new tasks and responsibilities.

Responsibilities

• Execute high volume payment processing tasks efficiently.
• Allocate and classify incoming client funds accurately.
• Conduct payment investigations and resolve exceptions.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Communication skills

Interpersonal skills

Teamwork

Job description

This role is part of our 24/7 Payment Operations Team in Cardiff, working a 5 day shift either Tuesday to Saturday or Sunday to Thursday, 9am - 5pm.

Responsibilities

• Execute high volume payment processing tasks across multiple systems including Faster Payments, SWIFT, ACH and global real‑time payment schemes, ensuring all payments completed efficiently within SLAs.
• Allocate and classify incoming client funds accurately and on time, ensuring the best client experience.
• Conduct payment investigations and resolve payment exceptions across multiple queues.
• Correspond and liaise with internal teams as well as directly with network partners to resolve operational issues promptly, escalating risks and minimizing client impact.
• Identify and suggest improvements to processes, workflows, and tooling.
• Support the identification, management, and resolution of service‑affecting incidents.
• Collaborate with other internal teams, including Compliance, Reconciliation, Incident Management, and Customer Support, to ensure issues are resolved in a timely manner.
• Report on daily challenges, workloads, and improvement ideas to the Payment Team Lead.
• This role will enable a candidate to develop an understanding of multiple payment systems, payment schemes and how money moves across the globe.

Qualifications

• Basic understanding of banking software and payment processing systems.
• Strong analytical and problem‑solving skills.
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new tasks and responsibilities.
• Enthusiasm for learning and developing skills in the payments industry.
• Knowledge of payments industry and scheme standards is a plus.

Benefits

• This is a hybrid position in our Cardiff office 3 days a week Tues/Weds/Thurs.
• By joining one of our teams at Visa Payments Limited, a division of Visa Inc since 2019, you'll have an opportunity to shape the payments experience globally.
• Visa Payments Limited is a financial technology business that provides cross‑border payment processing services to banks and payments businesses across six continents through its global network.
• Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences.
• We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programmes, Visa Payments Limited and Visa Inc. respects and encourages meaningful work/life balance for everyone.
• Fascinated by the future and captivated by technology? Smart, driven and want to make a difference in the world? You will fit right in.