Payment Operations Manager

Madfish; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A top iGaming operator in the United Kingdom is seeking a talented Payment Operations Manager to optimize payment performance and manage relationships with payment providers. The ideal candidate will have advanced knowledge of global payment systems, strong analytical skills, and experience in iGaming payments. Join a dynamic team with flexible working conditions and numerous benefits.

Benefits

28 calendar days of vacation

Paid sick leave

Sports compensation

Compensation for courses and training

Flexible work schedule

Regular salary reviews

Qualifications

• Advanced knowledge of global payment systems and region-specific rules and regulations.
• Experience owning and solving complex iGaming payment problems.
• Able to work in a fast-paced environment, leading strategic and tactical projects.

Responsibilities

• Perform analysis, measure, and track payments performance.
• Manage relationships with core current payment providers.
• Assist in resolving escalations or customer-impacting issues.

Skills

Advanced knowledge of global payment systems

Strong analytical acumen

Understanding of payments trends in LATAM

Knowledge of credit card chargeback case handling

Strong knowledge of SQL

Tools

Excel

Tableau

Job description

BigD is seeking a talented Payment Operations Manager to join our dynamic team. BigD is an iGaming operator (top brand). But that’s not all — we also have a thriving Affiliate Program, a handy Payment solution, and an AI user acquisition solution. We are a big family of over 500+ creative minds.

Responsibilities

• Performing analysis, measuring, and tracking payments performance;
• Relationship management with core current payment providers;
• Maintenance and support of currently established payments flows, as well as collaboration with internal teams aimed at further improvement of conversion and reduction of users\' friction;
• Participation in reconciliations of operations with external payment service providers and payment reporting;
• Participation in networking, passing compliance, and onboarding with any new payment service providers;
• Assisting in market analysis of local payment solutions that ensure success at scale;
• Running initiatives to reduce the cost of payments, to optimize payment performance (acceptance rate) and funds flow;
• Working together with internal technical teams aimed to ensure performance continuity and reduction of processing errors;
• Assisting in resolving escalations or customer-impacting issues, and driving projects to improve the customer experience;
• Participation in establishing or revising policy, enforcing and implementing compliance directives, reviewing system enhancements.

Required Experience

• Advanced knowledge of global payment systems and region-specific rules and regulations;
• Understanding of payments trends in LATAM;
• Deep understanding of Compliance, OFAC/AML, Know Your Customer, and Risk Awareness;
• Strong analytical acumen and ability to interpret and work with financial data;
• Able to distill a data-driven course of action from complex and varied information sources;
• Experience owning and solving complex iGaming payments problems;
• Able to work in a fast-paced environment, leading strategic and tactical projects and prioritizing to effectively meet the needs of the business;
• Knowledge of credit card chargeback case handling and risk mitigation;
• Strong knowledge of SQL, Exel, tableau is a big advantage;

Preferred Experience

• Experience and knowledge of cryptocurrencies and tokens is a plus;
• Experience with GR8tech iGaming platform.
• Experience in the gambling industry.
• Experience within the LATAM market.

Working conditions

• Direct communication with the core TEAM
• 28 calendar days of vacation
• Paid sick leave
• Sports compensation
• Compensation for courses and training
• Day off for a birthday
• Flexible work schedule
• Regular salary reviews
• Salary paid at a favorable rate
• Non-toxic work environment, free of bureaucracy
• Stable salary payment

Join a fast-growing team at the forefront of the iGaming industry, where your expertise will directly contribute to the company's growth and success.