Pay As You Go - Product Owner

Yü Group; East Midlands; On-site; GBP 28,000 - 30,000; Full time

Job summary

A dynamic energy company in Nottingham is seeking a Product Owner to manage billing processes. Youwill play a crucial role in resolving customer queries and coordinating between departments. The ideal candidate will have a strong background in the energy industry and team management skills. Benefits include 24 days leave plus bank holidays, learning opportunities, and more.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced maternity and paternity policies

Refer a friend payment

Company sick pay

Death in service cover

Long service recognition

Qualifications

• In-depth understanding of Billing and technical aspects of the Energy industry.
• Experience in the energy/metering industry with a supervisory role.
• Ability to manage a diverse team.

Responsibilities

• Production and reconciliation of customer PAYG manual statements.
• Investigate and resolve escalated business and customer queries.
• Co-ordinate activities and information between departments.

Skills

Effective decision-making skills

Communication and interpersonal skills

Analytical thinking and attention to detail

Team player mentality

Flexibility in roles and tasks

Tools

Excel

Word

PowerPoint

Job description

Pay As You Go - Product Owner

Department: YUR - 2070 - Billing

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: Billing Manager

Compensation: £28,000 - £30,000 / year

Description

Reports to: Billing Manager
Location: Nottingham Head Office
Working hours: Monday to Friday, 37.5 hours a week

This role requires somebody to have an in-depth understanding of Billing and technical aspects of the Energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Production and reconciliation of customer PAYG manual statements
• Investigate and resolve all escalated business and customer queries and complaints
• Work with Operations/Commercial Analyst’s to resolve strategic queries/exceptions.
• Ensure system development keeps pace with business requirements
• Co-ordinate activities and information between departments, working in a co-operative manner cross functionally within the business

About Yü

Here’s a taste of what you’ll be doing:

• Sharp – Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes
• Experienced – you’ve worked in the energy/metering industry and in a supervisory role managing a diverse team
• Great communicator – you have first-rate communication and interpersonal skills at all levels
• Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point
• Motivated – you have a “can do” attitude and love to see success
• Team player – you enjoy working closely with a motivated team to help them develop • Flexible – you’re a strong team player who can adapt as the role and business develops

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.