Patient Welfare/Cashiers Officer

NHS; Ilford; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Welfare/Cashiers Officer in the United Kingdom. In this role, you will provide cashiering services for patients, administer petty cash, and offer guidance on benefits such as Universal Credit and Personal Independence Payment. Attention to detail is essential as you will balance cash daily. Knowledge in finance and customer service experience are vital. The salary ranges from £24,937 to £26,598 annually, with additional HCAS benefits, and a probationary period is required.

Benefits

High Cost Area Supplement

Supportive work environment

Probation period for new hires

Qualifications

• Excellent understanding of financial processes.
• Ability to provide support with Universal Credit and Personal Independence Payment queries.
• Experience in customer service delivery.

Responsibilities

• Provide cashiering service for patients and staff.
• Administer petty cash and ensure daily balancing.
• Deliver benefits advisory service to assist service users.

Skills

Attention to detail

Client-focused service

Customer service

Education

NVQ level 2 or equivalent standard of literacy and numeracy

Job description

Patient Welfare/Cashiers Officer

The closing date is 23 December 2025

Providing Cashiering Service for Patients

Safekeeping of Patient Property

Day to Day responsibility for Trust Petty Cash Service

Administering onsite parking system for NELFT staff and visitors

Main duties of the job

• Working as part of a team to provide and maintain an efficient and effective cashiering service for patients and staff, in accordance with standing financial instructions. This involves administering all hospital, patients' monies and community teams' petty cash, and ensuring that the float/petty cash is balanced daily. A high level of attention to detail is essential.
• Providing a benefits advisory service ensuring that service users have support with queries relating to Universal Credit and Personal Independence Payment. The post holder will be expected to be aware of any changes in the benefit system and use this knowledge to assist service users.
• Having day‑to‑day responsibility of the running of the Welfare Service, Safekeeping of service user’s property.
• Administering the onsite parking system for NELFT staff and visitors.
• The post holder will consistently deliver a ‘client focused’ service which promotes good customer service and effective working relationships.

About us

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co‑produced three new values that we aim to embed within our culture here at NELFT.

They are:

We are kind.

We are respectful.

We work together with our communities.

These three values help us to strive to provide the best care by the best people.

Probationary Period

This post will be subject to a probationary period.

High Cost Area Supplement - Outer London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941 - per annum, pro rata for part time).

Job responsibilities

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications.

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system. When calculating the basic salary for sponsorship, HCAS (High-Cost Area Supplement) is not included to ensure fairness and consistency within our Trust.

Use of AI

Please see attached document regarding acceptable use of AI during the recruitment process.

Person Specification

• NVQ level 2 or equivalent standard of literacy and numeracy
• Sound financial background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

NELFT North East London Foundation Trust

£24,937 to £26,598 a year p.a. (Plus HCAS) pro-rata