Patient Travel Assistant

NHS Shetland Board; Lerwick; On-site; GBP 28,000 - 31,000; Full time

Job summary

A community health service provider in Scotland seeks a Patient Travel Assistant to join their busy team. This role is office-based, requiring strong communication skills and proficiency in computer skills. Applicants should have SVQ3 level education and experience in public-facing administrative roles. This full-time position offers a salary range of £28,011 - £30,230 annually, plus a Distant Island Allowance.

Qualifications

• Educated to SVQ3 level (or equivalent experience) with Standard Grade English.
• Proficiency in ECDL or equivalent computer skills.
• Experience in an administrative role within a public-facing service.

Responsibilities

• Provide a service that directly benefits patients.
• Participate in the on-call rota for evenings and weekends.

Skills

Strong communication skills

Proficiency in ECDL or equivalent computer skills

Good arithmetical skills

Education

Educated to SVQ3 level (or equivalent)

Standard Grade English

Job description

Patient Travel Assistant (Ref: 231224)

Substantive – Full Time (37 hours per week)

• Band 3 – Salary Range: £28,011 - £30,230 per annum
• Distant Island Allowance: £2,482 per annum

The Patient Travel Department is looking to recruit a Patient Travel Assistant to join the team. In this role you will work in an extremely busy yet rewarding environment, providing a service that directly benefits patients. The post is office‑based, and upon completion of training you will be required to take part in the on‑call rota for evenings and weekends.

Key Responsibilities & Requirements:

• Educated to SVQ3 level (or equivalent experience) with Standard Grade English and good arithmetical skills.
• Proficiency in ECDL or equivalent computer skills.
• Strong communication skills and experience in an administrative role within a public‑facing service.
• Experience working in a healthcare setting and with travel systems desirable but not essential; systems training will be provided and will be specific to departmental requirements.
• Compliance with Induction Standards and Code of Conduct for Healthcare Support Workers within 3 months of commencing.

Consideration will be given to job share.

Rise to the challenge and enjoy the opportunity – Shetland is a wonderful place to live and work. Shetland offers low pollution, low crime, excellent schools, great leisure facilities, unique wildlife and amazing scenery, while still only a short flight away from the UK mainland. To learn more about living and working in Shetland, visit www.shetland.org or https://www.shetland.org/life.

For an informal discussion, please contact:

• Lisa Glaister, Patient Travel supervisor – 01595 743305, [e-mail]
• Yvonne Graham, Patient Travel Manager – [e-mail]

Closing date: 23rd Nov 2025
Interview date: 1st Dec 2025

Application Process:

• Internal Applicants (currently working for NHS Shetland): apply via the Jobtrain website link: https://apply.jobs.scot.nhs.uk/internal/vacancies.aspx?chkDivision=173
• External Applicants (not currently an NHS Shetland employee or bank member): apply via the Jobtrain website link: https://apply.jobs.scot.nhs.uk/vacancies.aspx?chkDivision=173

If you require assistance or encounter any technical issues with your application, please e‑mail support at https://jobseekersupport.jobtrain.co.uk/support/home including the vacancy reference number and “NHS Shetland” in the subject line.

In promoting equal opportunities, we welcome applications from all sections of the community.