Patient Support Team Receptionist

Alnwick Medical Group; Alnwick; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare practice in Alnwick is seeking a friendly and proactive Patient Support Team Receptionist to join their team part-time (up to 28 hours per week). Responsibilities include greeting patients, managing appointments, processing requests, and ensuring a tidy reception area. Candidates should have excellent communication skills and some customer service experience. This position offers training and access to NHS recognized benefits.

Benefits

Training Package

Recognised continuous service within the NHS

Generous annual leave

Access to Bluelight discounts

Qualifications

• Excellent communication skills both verbally and in writing.
• Experience in a reception or customer service role.
• Familiarity with medical IT systems is an advantage.

Responsibilities

• Greet patients and visitors to the practice.
• Book, amend, and cancel patient appointments.
• Process and distribute eConsult requests from patients.
• Ensure reception and waiting areas are kept neat and tidy.

Skills

Excellent telephone manner

Skilled in front of house working

Good interpersonal and communications skills

Ability to handle difficult situations

Knowledge of medical IT systems

Education

GCSE in Maths and English

NVQ in Customer Service or Health related course

GCSE in IT

Job description

Here at Alnwick Medical Group we have a team of approximately 80 members of staff working across our 4 sites, 12 of which are our Patient Support Reception Team.

Due to internal progression an exciting new job opportunity for a Patient Support Team Receptionist has become available. We are looking for a friendly, flexible and proactive person to come and join us part time (up to 28 hours per week).

The successful candidate will be required to work between the hours of 7.45am - 6.30pm Monday - Friday.

Main duties of the job

• Greet patients and visitors to the practice
• Book in, amend and cancel patient appointments
• Receive and accurately record requests for home visits
• Process and distribute eConsult requests from patients
• Ensure the clinicians workload is evenly distributed
• Respond or redirect patients to most appropriate care provider if necessary
• Set-up of new patients onto the computer system
• Advise patients of relevant charges for private services, accept payment and issue receipts for same
• Ensure reception and waiting areas are kept neat and tidy
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
• Undertake administration tasks as allocated on rota organised by the Patient Support Team Manager
• Action start and end of day procedures
• Check & respond to emails
• To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post

About us

Our mission statement at Alnwick Medical Group is "Better through successfully working together to provide a full range of primary care services for rural Northumberland"

Benefits include:

• Training Package
• Recognised continuous service within the NHS
• Generous annual leave
• Access to Bluelight discounts

Job responsibilities

The job role will involve welcoming patients and visitors to the practice, booking patient appointments, processing eConsult requests from patients, responding or redirecting patients to the most appropriate care provider if necessary, answering incoming telephone calls, ensuring calls are documented and redirected accordingly and to carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.

Experience

• Excellent telephone manner
• Skilled in front of house working
• Good interpersonal and communications skills
• Ability to handle difficult situations
• Knowledge and Skills of medical IT systems is advantageous

Qualifications

• GCSE (or equivalent) in Maths and English
• NVQ in Customer Service or Health related course GCSE or equivalent in IT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.