Patient Support Leader — Hybrid, London

Boots; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare service provider is seeking a Patient Support Team Manager for their London offices. This full-time hybrid role focuses on delivering outstanding customer support and developing a high-performing team environment. The ideal candidate should have substantial customer service experience, strong management skills, and a proactive approach to problem-solving. This position offers a range of benefits, including a retirement savings plan and flexible working options, ensuring a supportive workplace culture.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to free counseling through TELUS Health

Qualifications

• Solid experience providing customer support or call center experience.
• Ability to make clear suggestions for investigative steps.
• Minimum of 20Mbps download and 5Mbps upload internet.

Responsibilities

• Manage performance through coaching and holding team members accountable.
• Drive operational excellence and world-class patient experience.
• Provide leadership and direction for team members.

Skills

Customer support experience

Self-motivated

Problem-solving skills

Team management experience

Job description

A leading healthcare service provider is seeking a Patient Support Team Manager for their London offices. This full-time hybrid role focuses on delivering outstanding customer support and developing a high-performing team environment. The ideal candidate should have substantial customer service experience, strong management skills, and a proactive approach to problem-solving. This position offers a range of benefits, including a retirement savings plan and flexible working options, ensuring a supportive workplace culture.