Patient Support & Advocacy Coordinator

RNIB; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity supporting individuals with sight conditions in the UK seeks a Waiting Well Coordinator to assist patients in navigating their eye care pathway. The role requires exceptional communication, empathy, and the ability to manage multiple CRM systems. RNIB offers comprehensive training, professional development, and a wide range of benefits including annual leave and a contributory pension. Join us to make a real difference in people's lives.

Benefits

26 days of holiday per year

Enhanced family friendly benefits

Contributory pension scheme with employer contribution of up to 11%

Employee discounts across over 800 retailers

Qualifications

• Experience of delivering information or advice services, preferably within a health or social care setting.
• Ability to work independently and as part of a multidisciplinary team.
• Strong administration skills, managing multiple CRM systems.

Responsibilities

• Respond promptly to inbound referrals from various channels.
• Gather relevant information to understand patients' challenges.
• Deliver person centred support with compassion.

Skills

Empathy

Exceptional communication skills

Organisational skills

Problem-solving skills

Tools

Microsoft 365

CRM systems

Job description

A leading charity supporting individuals with sight conditions in the UK seeks a Waiting Well Coordinator to assist patients in navigating their eye care pathway. The role requires exceptional communication, empathy, and the ability to manage multiple CRM systems. RNIB offers comprehensive training, professional development, and a wide range of benefits including annual leave and a contributory pension. Join us to make a real difference in people's lives.