Patient Support Administrator - General Administrator

Albany House Medical Centre; Wellingborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A busy medical practice in Wellingborough is seeking a competent individual for reception and administrative duties. The role involves welcoming patients, managing appointments, and ensuring effective communication. Candidates should have strong communication skills, be educated to GCSE level, and ideally possess experience in a healthcare setting. The position requires flexibility in working hours and a commitment to patient-centered services.

Qualifications

• Clear, polite telephone manner.
• Ability to follow policy and procedure.
• Previous experience in a healthcare environment.

Responsibilities

• Welcome and assist patients and liaise with the practice team.
• Handle appointment bookings and inquiries.
• Ensure daily operational readiness of systems.

Skills

Excellent written and oral communication skills

Clear, polite telephone manner

Effective time management

Ability to work as a team member

Good interpersonal skills

Problem-solving & analytical skills

Flexibility to work outside core office hours

Education

GCSE Mathematics & English (C or above)

Educated to GCSE level or equivalent

Tools

Office

Outlook

Job description

Main duties of the job

Key Responsibilities

Reception & Telephone Duties

• Welcome and assist patients and liaise with the practice team.
• Handle appointment bookings, telephone consultations, and direct inquiries to appropriate professionals.
• Navigate internal/external service inquiries and relay messages accurately.
• Initiate/respond to contact from patients and healthcare agencies.
• Ensure daily operational readiness of systems.
• Manage tasks and actions via Anima Health platform.

Administrative Responsibilities

• Prioritise and manage personal workload.
• Handle immunisation recalls, pathology results, prescriptions, and requests.
• Perform data entry, record summarisation, and clerical tasks (filing, scanning, registrations).
• Maintain a tidy and professional workspace.
• Provide cover during staff absences and work occasional weekends/overtime.
• Complete mandatory training and any duties assigned by management.

Anima Health System

• Process and manage patient requests efficiently.
• Ensure accurate triage and documentation of calls and requests.

Appointment & Medical Records Management

• Book/edit/cancel appointments and recalls using SystmOne and Anima Health.
• Monitor system effectiveness and report issues.
• Manage correspondence, reports, and hospital letters promptly.

About us

Albany House Medical Centre is one of the largest and busiest surgeries in Wellingborough, dedicated to delivering high‑quality patient care. Our vision is to move from where we are now to where we want to be—journeying from good to great. Our values emphasise kindness, dignity, respect, patient‑centric services, efficiency, reliability, and teamwork.

Job responsibilities

Maintain the overall patient experience, support clinicians, and manage enquiries from patients, staff, and the public. Responsibilities include administration, scheduling, data management, and ensuring compliance with operational standards.

Equality, Diversity & Inclusion

We provide an inclusive environment where all individuals can achieve their full potential. This includes fair recruitment, equal opportunities, and a commitment to treating everyone with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

All staff cooperate to maintain a safe workplace in line with statutory health and safety regulations.

Confidentiality

Staff must safeguard patient information and ensure confidentiality at all times.

Quality & Continuous Improvement (CI)

Staff are encouraged to identify opportunities to improve processes and share best practice to enhance patient care.

Induction Training

New staff complete a practice induction programme managed by the Operations Manager.

Learning and Development

All staff must undertake mandatory training and may pursue external courses to further develop professional skills.

Person Specification

Experience

• Educated to GCSE level or equivalent.
• GCSE Mathematics & English (C or above).
• Excellent written and oral communication skills.
• Clear, polite telephone manner.
• Effective time management (planning & organising).
• Ability to work as a team member and independently.
• Good interpersonal skills.
• Problem‑solving & analytical skills.
• Ability to follow policy and procedure.
• Previous experience in a healthcare environment.
• Competent in Office and Outlook.
• Flexibility to work outside core office hours.
• Knowledge of pathology processes.

Disclosure and Barring Service Check

Applicants are required to submit a Disclosure and Barring Service check under the Rehabilitation of Offenders Act 1975.