Patient & Staff Logistics Officer

Central London Community Health Trust; Greater London; On-site; GBP 56,000 - 64,000; Full time

Job summary

A healthcare trust in London is seeking a Patient and Staff Logistics Officer to lead the Patient Transport Booking Bureau and manage Interpreting Services. This role requires strong leadership, organizational skills, and experience in patient transport services. The successful candidate will provide support to operational divisions, ensuring effective service delivery. Candidates should possess a degree and relevant management experience in a healthcare setting. This position offers competitive compensation and a range of work benefits.

Benefits

Comprehensive induction

Car lease scheme

Flexible working options

Training and development support

Qualifications

• Experience of patient transport and/or interpreting service management.
• Experience of working in a healthcare organisation.
• Experience in managing patient transport contracts.

Responsibilities

• Manage the Patient Transport Booking Bureau.
• Provide training for patients and staff on accessing services.
• Develop standard operating processes for the team.

Skills

Attention to detail

Microsoft Office proficiency

Organisational skills

Ability to motivate others

Knowledge of patient transport services

Education

Degree / Post Graduate level or equivalent

Job description

We have an exciting opportunity for the right person to join our new management structure within our Resilience Directorate. We are looking to appoint a Patient and Staff Logistics Officer, a key role leading the Trust's Patient Transport Booking Bureau and managing our Interpreting Services and Uniforms for staff within our clinical services.

This post sits within our Resilience Directorate, which provides centralised support to the Clinical Operating Divisions for services including emergency planning and major incident management, CQC compliance, patient transport, interpreting services, and a health and safety function for the Trust.

The postholder will provide line management and support for the patient and staff logistics team and ensure that the PTS booking centre operates effectively throughout its opening hours, maintaining reasonable call waiting times. This will ensure all queries relating to transport and interpreting services are managed in a timely manner, including any escalations from the patient and staff logistics coordinators.

You will also support the Head of EPRR and Patient and Staff Logistics with the procurement and contract management of these services across the CLCH geography. Alongside this, you will provide reports for the operating divisions on the use and operating processes of these services, ensuring quality, value for money, and a consistently positive experience for patients and staff.

Main duties of the job

• Represent the patient transport, interpreting and uniform services at multi-agency meetings and events
• Provide training for patients and staff on how to access these services.
• Participate in national forums and working groups that contribute to the strategic development of these services within the NHS.
• Communicate confidently with members of the public, managing enquiries and potential complaints in a polite, compassionate and professional manner.
• Use Microsoft Office products, including Teams and particularly Excel, for data entry and reporting (training will be provided on all digital systems used by the team).
• Draw on any previous call centre handling and management experience, as the transport booking bureau operates as a call centre for patients.
• Develop standard operating processes and administrative systems, ensuring rollout and consistent adherence across the team.
• Join the on-call rota within the wider Resilience Directorate.
• Complete reporting and administrative tasks relating to all areas within the portfolio.
• Provide line management for the patient transport, interpreting and uniform teams.

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme(only available for Band 5 and up)
• Flexible working options
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Job responsibilities

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Person Specification

Education/Qualification

• Educated to degree / Post Graduate level or equivalent, plus further short courses, theoretical study and on the job training and experience or equivalent
• Experience of patient transport and/or interpreting service management
• Trained Loggist

Experience

• Experience of working in a healthcare organisation
• Demonstrable experience of planning complex areas of work
• Experience of managing projects
• Experience of working with a broad range of multi-agency partners and establishing effective working relationships across boundaries
• Experience in managing patient transport contracts
• Experience of coordinating and managing a team
• Experience of managing competing priorities and demands
• Experience of developing and implementing administration systems and processes
• Demonstrable experience of using own initiative to achieve required outcomes
• Experience of delivering training to multi-disciplinary teams
• Experience of procurement of external services

Skills & Knowledge

• Demonstrable attention to detail
• Self-motivated and ability to motivate others
• Advance IT skills and knowledge of Microsoft applications
• Well-developed and demonstrable organisational skills
• Knowledge of Business Continuity Management
• Knowledge of Information Governance in a health organisation
• Performs well under pressure and achieves tight deadlines in a complex/changing environment
• Ability to work inter-professionally and across professional boundaries with all levels of staff
• Innovative, pro-active and resourceful
• Current, full UK driving licence
• Knowledge of patient transport and and/or interpreting services provision

Key Attributes

• Ability to meet the fundamental aspects of the role
• Able to work flexibly within the needs of the team and organisation
• Able to travel across London and into Hertfordshire
• Degree of flexibility in working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£56,276 to £63,176 a yearper annum, inclusive of HCAS