Patient & Site Engagement Operations Manager - Sponsor Dedicated (m/w/d)

IQVIA Argentina; Reading; Hybrid; GBP 65,000 - 100,000; Full time

Job summary

IQVIA is seeking a senior professional to coordinate patient recruitment and retention programs across small to mid-size studies. You will translate strategy into operational plans, manage budgets and coordinate with sponsors, sites and vendors.

You will lead cross-functional teams, train staff, monitor KPIs, and ensure on-time delivery of recruitment tactics while maintaining quality and compliance across projects.

Qualifications

• Bachelor's Degree in Health care or related field is required.
• 6+ years of relevant industry experience or equivalent.
• Knowledge of drug development processes across all functions.
• Knowledge of GCP/ICH and regulatory guidelines.
• Strong organizational and problem-solving skills are essential.

Responsibilities

• Translate recruitment and retention strategy into operational plans to improve rates.
• Serve as internal consultant to implement operational recruitment plans.
• Manage scope, objectives, quality of deliverables and activities.
• Act as primary operational contact with sponsor for recruitment programs.
• Manage assigned project budgets to meet financial targets.
• Coordinate project activities to meet milestones for the team and sponsor.
• Develop and implement risk management plans to protect objectives.
• Maintain awareness of recruitment trends, vendors, and technologies.
• Provide technical expertise for training and cross-departmental efforts.
• Support process improvements to ensure quality in the department.
• Coordinate vendor and patient advocacy group activities and budgets.
• Liaise with vendor account managers to track PSE activities.

Skills

Organizational skills

Problem solving

Time management

Interpersonal skills

Written & verbal communication

Influence & stakeholder management

Data analysis & MS Office

Education

Bachelor's degree in Health care or related field

6+ years in relevant industry

Job description

Job Overview

Collaborate with pre and post award stakeholders to manage the coordination, planning, quality and implementation of Patient Recruitment and Retention operational plans on small/mid size studies. Position may be responsible for the implementation of smaller programs in their entirety. Communicate with sponsors and project teams to implement and monitor impact of the recruitment/retention tactical plan; make additional operational and tactical recommendations as needed based on study performance. Collaborate with internal teams and external providers to deliver all appropriate tactics associated with the recruitment/retention strategy. Represent IQVIA Patient Recruitment at site/sponsor-facing meetings (i.e. KOM, IM, F2F/LL, etc.) to present strategy/rationale, train CRAs and site staff, and conduct recruitment support workshops as required. Ownership for study KPI and financial performance.

Essential Functions

• Work together with strategy team to translate recruitment and retention strategy into operational and tactical plans to positively impact recruitment and retention rates for assigned projects
• Serve as internal consultant to project teams to implement operational recruitment plans on new and/or existing projects needing recruitment and retention services
• Manage the scope of work, objectives, quality of deliverables, and other activities of assigned projects (based on scope, may co-manage or independently manage these projects)
• Serve as primary operational project contact for patient recruitment and retention programs with sponsor to ensure appropriate communication channels are maintained and reporting schedules adhered to as required
• Management of assigned project budget(s) to meet financial and company goals (realization targets)
• Coordinate operational and tactical related project activities for study team and sponsor to ensure that overall project milestones are met
• Develop and implement risk management plans for minimizing impact on project objectives and deliverables
• Other duties as assigned by Management
• Maintain knowledge of current recruitment trends, vendors, and technologies to increase productivity and recommend additional support as needed
• Leverage internal intelligence to support and refine strategy on assigned projects
• Provide technical expertise as able in support of project specific and interdepartmental training efforts
• Support continued process improvement to ensure quality in the department
• Performing executional task to manage vendors and patient advocacy groups ( e.g. vendor budgets, totality, PO requests, change orders, contracting compliance submission invoice reconciliations, etc)
• Liasing with vendor accoutn manager to ensure impact tracking on PSE activities and corresponding digital assets
• Ensuring timely PSE related updates to data systems (e.g., DEICT dasboard, vTMF); supporting PSE manager in pulling relevant reports.
• Coordinating schedules among internal and external stakeholders to suppport meetings planning for PSE activities.
• Undertaking logistical components for congress/conference planning for R&D activities.
• Participating in cross - DU PSE forums/community of practice to share learning and best practices.

Qualifications

• Bachelor's Degree Health care or other scientific discipline or educational equivalent Req
• 6 yrs. of relevant industry experience. Equivalent combination of education, training and experience.
• In depth knowledge of the drug development processes across all functional areas
• Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
• Excellent organizational and problem solving skills
• Effective time management skills and ability to manage competing priorities
• Strong interpersonal skills effective presentation skills
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel
• Good written and verbal communication skills including good command of English
• Ability to influence effectively within SPN/PRP team and project teams including TSL, PL, CL, CRA and the customer

The candidate may be based in any EMEA country, as long as their time zone is no more than six hours ahead of US Eastern Time. Candidates located beyond this range are also welcome to apply, provided they are willing to work later hours approximately 80% of the time to support collaboration with US-based teams.

*Please note This role is not eligible for UK visa sponsorship

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.