Patient Services Team Administrator/Medical Receptionist

NHS; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Cambridge is looking for a Receptionist to be the first point of contact for patients. This role requires excellent communication and organisational skills, as you will provide a first-class service to patients and manage appointments efficiently. The position offers a salary of £12.50 to £13.50 per hour with options for full-time or part-time work.

Qualifications

• Educated to Grade C or above in GCSE or equivalent.
• Team working experience required.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload essential.
• Experience of working under pressure needed.

Responsibilities

• Provide effective and efficient reception service to patients.
• Deal with general enquiries and assist with appointments.
• Ensure urgent patients are seen promptly.
• Manage telephone calls accurately.
• Action repeat prescription requests within 48 hours.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organisational skills

Ability to work under pressure

Education

GCSE Level in English and Maths

Tools

Computer skills

Job description

Job Summary

This is a vital role within the Practice as you will be the first point of contact for every patient. The postholder will work closely, and under the direction of the Practice Manager to deliver a first class service to all our diverse patients. The position is suitable for someone who wishes to demonstrate initiative and use their skills across a wide variety of requirements needed for the role. They will be part of a happy and committed team. If you are determined to make a difference and achieve success, you should consider applying for this busy and variable role.

About Us

Newnham Walk Surgery is an established, forward thinking, innovative and friendly GP practice and we are committed to providing high quality sustainable healthcare to our patients, and the professional development of the whole team. We are situated just outside the City Centre in a lovely location with some parking available for staff, and we also have a branch surgery in the City Centre. We are very proud to have achieved a Good rating from our last CQC Inspection thanks to the hard work and dedication of all our Doctors and staff.

Main Duties

• Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision.
• Excellent communication, interpersonal skills and patience.
• Be reliable and flexible.
• Good computer and keyboard skills.
• Attention to detail.
• Observe strict confidentiality on all matters relating to the Practice and its patients.

Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgement and communication skills to ensure that the patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner.
• Explain Practice arrangement and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of details and prompt appropriate delivery.
• Enter requests for home visits on to computer, ensuring careful coding of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information accurately on to the computer as required.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Qualifications & Experience

• Essential Qualifications:
  • Educated to Grade C or above.
  • GCSE Level or equivalent in English and Maths.
• Essential Experience:
  • Team working experience.
  • Excellent communication and interpersonal skills.
  • Ability to prioritise workload.
  • Experience of working on own initiative and under pressure.
  • Excellent organisational skills.
  • Good computer and keyboard skills.
  • Good interpersonal skills.
  • Attention to detail.
• Desirable Experience:
  • Experience of working with general public inclusive of face to face interaction.
  • Enthusiasm and ability to work flexibly.
  • A mature and professional approach.
  • A warm, friendly and positive demeanour.
  • Empathetic towards patients and their needs.
  • Motivated.
  • Understanding of your behaviour and how this impacts on others.

Pay & Contract

Salary: £12.50 to £13.50 an hour.

Contract: Permanent.

Working pattern: Full-time or part-time.

Location

Wordsworth Grove, Cambridge CB3 9HS; 28 Petty Cury, Cambridge CB2 3ND.

Reference

Reference number: A1007-25-0003.

Posted

07 November 2025.