Patient Services Supervisor

NHS; Reading; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Reading is seeking an experienced catering supervisor to oversee meal service operations at the Royal Berkshire Hospital. This role involves ensuring high food safety standards, managing catering staff, and delivering exceptional patient service. Candidates should have a Level 2 Food Hygiene Certificate and experience in a catering or healthcare environment. The position offers a full-time contract with a salary between £24,937 and £26,598, depending on qualifications and experience.

Qualifications

• Experience working in a catering environment.
• Experience of supervising or coordinating a team.
• Experience working to food hygiene and safety standards.
• Experience in a healthcare, hospital, or similar regulated environment.

Responsibilities

• Supervise all aspects of Catering staff & food production.
• Support preparing and cooking meals in line with food hygiene regulations.
• Oversee food service operations.
• Ensure the correct and safe operation of catering equipment.
• Maintain cleanliness of service and production areas.

Skills

Knowledge of NHS food standards and guidelines

Education

Level 2 Food Hygiene Certificate or equivalent

Good general level of education

Tools

IT systems for ordering, recording, and reporting

Job description

To supervise and support the operations of The Patient Services side, and wider catering services if necessary at the Royal Berkshire Hospital. This includes ensuring the efficient serving of meals, upholding high food safety standards and accurate record keeping.

The role contributes to the production of approximately 1,600 patient meals daily, serving around 700 customers in the restaurant, and delivering 13,000 hospitality covers annually.

The post holder will deliver Patient food to high standards, maintain a clean and safe working environment and directly supervise Catering assistants and support maintaining patients feeding.

A key part of the role is to ensure excellent service delivery to all patients and customers while supporting the department in meeting departmental targets.

Main duties of the job

• Supervise all aspects of Catering staff & food production.
• Support preparing and cooking meals in line with food hygiene, health and safety regulations, and dietary requirements.
• Oversee food service operations, maintaining high standards of portion control, food presentation and patients satisfaction.
• Ensure the correct and safe operation of catering equipment at all times, reporting faults promptly.
• Ensure all catering equipment is thoroughly cleaned and safe to use before the start of the next shift.
• Ensure that environmental cleaning of all service and production areas, including floors, surfaces and equipment is carried out in accordance with departmental procedures.
• Communicate clearly and professionally both verbally and by telephone.
• Take responsibility for supervising the department in the absence of the designated person in charge.
• Plan and organise own workload effectively, using initiative to manage day-to-day tasks and adapt to changing priorities.
• Record and report data on food service matters, including recipe usage, wastage, and feedback.
• Follow standardised planning to ensure consistency, quality, and cost-effective use of resources.
• Maintain accurate records in line with departmental and Trust requirements.

About us

Diversity makes us interesting... Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Job responsibilities

Please refer to the attached Job Description & Person Specification for further details or contact [e-mail]

Person Specification

Education

• Level 2 Food Hygiene Certificate or equivalent
• Confident in using IT systems for ordering, recording, and reporting
• Evidence of a good general level of education

Experience

• Experience working in a catering environment
• Experience of supervising or coordinating a team
• Experience working to food hygiene and safety standards
• Experience in a healthcare, hospital, or similar regulated environment

Skills

• Knowledge of NHS food standards and guidelines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Eating HUB, Royal Berkshire Hospital

£24,937 to £26,598 a yearpro rata if part time

Contract

Permanent

Working pattern

Full-time

Reference number

193-7707358COR

Job locations

The Eating HUB, Royal Berkshire Hospital