Patient Services Lead - Front Desk & Operations

NHS; Bishop's Stortford; On-site; Full time

Job summary

A local medical practice in Bishop's Stortford is seeking a proactive Reception & Patient Support Supervisor. The role involves leading the front-of-house team, ensuring compliance with NHS regulations, and delivering exceptional patient services. Ideal candidates will have strong leadership skills and experience in healthcare settings. This permanent role offers £13.50 per hour, 37.5 hours per week, and includes benefits like annual leave and professional development support.

Benefits

Free onsite parking

Onsite cafeteria facilities

Support for professional development

Staff events and team-building activities

Qualifications

• Experience in a GP Surgery or healthcare setting.
• Strong leadership and team management skills.
• Good standard of education with excellent literacy and numeracy skills.
• Understanding of safeguarding and equality legislation.

Responsibilities

• Coordinate staff rotas and manage day-to-day team operations.
• Support staff development, appraisals, and training.
• Provide guidance to patients, ensuring their needs are met efficiently.
• Ensure compliance with CQC standards and NHS regulations.

Skills

Leadership

Time management

Communication

Problem solving

Team management

Flexibility

Education

A-level/equivalent or higher with relevant experience

Tools

SystmOne clinical system

Microsoft Office

Job description

A local medical practice in Bishop's Stortford is seeking a proactive Reception & Patient Support Supervisor. The role involves leading the front-of-house team, ensuring compliance with NHS regulations, and delivering exceptional patient services. Ideal candidates will have strong leadership skills and experience in healthcare settings. This permanent role offers £13.50 per hour, 37.5 hours per week, and includes benefits like annual leave and professional development support.