Patient Services Coordinator - NHS Front Desk (Full-Time)

NHS; Liverpool; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent cancer care center in Liverpool is seeking an administrative coordinator to manage chemotherapy appointment scheduling and ensure quality administrative support. The role includes communication with patients and clinicians, multitasking across various systems, and maintaining compliance with training. Ideal candidates should have GCSE qualifications and relevant front-of-house experience, particularly in a healthcare environment.

Responsibilities

• Schedule complex chemotherapy appointments as per protocols.
• Ensure appropriate administrative actions for clinic outcomes.
• Communicate with patients regarding appointments.
• Change, amend and cancel appointments as needed.
• Escalate capacity issues in accordance with targets.

Skills

Knowledge of administration systems

Front of house experience

Customer service experience

Education

GCSE in English and Mathematics or equivalent

Job description

A prominent cancer care center in Liverpool is seeking an administrative coordinator to manage chemotherapy appointment scheduling and ensure quality administrative support. The role includes communication with patients and clinicians, multitasking across various systems, and maintaining compliance with training. Ideal candidates should have GCSE qualifications and relevant front-of-house experience, particularly in a healthcare environment.