Patient Services Coordinator

NHS; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A health service provider in Norwich is seeking a Patient Services Coordinator to provide compassionate care and manage administrative tasks. This full-time role includes responsibilities such as signposting patients, managing appointments, and providing excellent customer service. Applicants should possess strong communication and interpersonal skills, with a focus on kindness. Opportunities for professional development in roles like clinical coding and wellbeing champion are available.

Benefits

Supportive workplace

Opportunities for professional growth

Regular social events

Qualifications

• Previous experience in a healthcare or administrative role is preferred but not required.
• Strong communication and interpersonal skills, with a focus on kindness and empathy.
• Excellent organizational abilities and attention to detail.
• Proficiency in using computer systems; experience with SystmOne is a plus.
• A genuine passion for patient care and a willingness to be a team player.

Responsibilities

• Signpost patients to the best service for their need.
• Book and manage appointments using the clinical system.
• Greet patients warmly and create a welcoming atmosphere.
• Manage incoming calls and inquiries, providing accurate information and assistance.

Skills

Communication skills

Interpersonal skills

Organization

Empathy

Basic IT skills

Tools

SystmOne

Footfall

Job description

Previous applicants need not apply, thank you.

Please note that interviews will take place at Gurney Surgery on Friday 9th January between 09:00-16:00 and you will need to be able to attend if invited for interview.

We are looking for a kind, caring and fun individual to join #TeamCastle Patient Services Coordination Team.

This Team are the voice and the face of the Practice and are hugely appreciated by the wider Practice Team.

As a Patient Services Coordinator you will support patients to access the care they need, from the best person for their need, and at the right time. You will support patients in understanding the ever‑developing health services that are available to them and provide kindness and understanding during their most challenging times.

In return for your kindness and understanding shown towards our patients, Team Castle offers a supportive and fun work‑place which is dedicated to encouraging you to develop skills in the areas you most enjoy.

This role is full time, working 08:00-18:00 four days per week between Monday & Friday, applicants need to be able to work any of these days, although you will be given a set day off per week. We offer the opportunity to work overtime on Saturdays for enhanced pay.

Main duties of the job

• Signpost patients to the best service for their need.
• Book and manage appointments using the clinical system.
• Communicate with the wider Practice Team to enable smooth transitions of care.
• Utilise the telephone and online triage systems.

About us

Team Castle are committed to ensuring that everyone enjoys coming to work every day. We have regular social events throughout the year, which have included 'Pizza & Painting' evening, a pub quiz, bowling, afternoon tea, board game night and much more!

Job responsibilities

Job Description:

Castle Partnership is seeking a compassionate and dedicated Patient Services Coordinator to join our team. This role is essential for providing excellent patient care and managing administrative tasks within our practice.

Key Responsibilities

Reception Duties

• Greet patients warmly and create a welcoming atmosphere.
• Manage incoming calls and inquiries, providing accurate information and assistance.
• Schedule appointments and maintain the appointment calendar using our online triage system, Footfall.
• Verify patient information and ensure accurate record‑keeping using SystmOne (experience with this system is desirable).

Administrative Support

• Assist with general administrative tasks to support the smooth operation of the practice.
• Collect and record patient information as required.

Opportunities for Development:In addition to the main duties, we offer opportunities for professional growth in areas such as prescription clerking, clinical coding, and phlebotomy, should you be interested in expanding your skills. Additionally, training for roles such as Wellbeing Champion and Domestic Abuse Champion is available for those who wish to take on these responsibilities.

Qualifications

• Previous experience in a healthcare or administrative role is preferred but not required.
• Strong communication and interpersonal skills, with a focus on kindness and empathy.
• Excellent organizational abilities and attention to detail.
• Proficiency in using computer systems; experience with SystmOne is a plus.
• A genuine passion for patient care and a willingness to be a team player.

Basic IT Skills

• Basic I.T skills
• Ability to communicate clearly and professionally both verbally and in writing.
• Caring and kind personality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.