Patient Services Assistant | York and Scarborough Teaching Hospitals NHS Foundation Trust

York Teaching Hospital NHS Foundation Trust; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in York is seeking a Patient Services Assistant to join the surgical wards. In this role, you'll support healthcare staff in various tasks, ensuring a positive patient experience. Good communication skills and a team-oriented attitude are essential. Training will be provided, making this an excellent opportunity for those passionate about patient care.

Benefits

Access to NHS Pension Scheme

27 days holiday, increasing to 33 days

Employee Assistance Programme

Opportunities for learning and development

Qualifications

• Demonstrated ability to build effective relationships with healthcare colleagues.
• Previous experience in care provision or hospital services is desirable.

Responsibilities

• Facilitate ward processes and tasks including preparing bed spaces.
• Assist patients with menu completion and feeding.
• Administer patient drinks.

Skills

Good communication skills

Team player

Job description

Overview

Are you looking for a new and exciting challenge? We have vacancies to join Surgical wards at York Teaching Hospitals NHS Foundation Trust. We are looking to recruit dynamic, motivated and enthusiastic individuals to work in an exciting new role as a Patient Services Assistant (PSA).

Responsibilities

• The PSA has a direct role in working closely with healthcare staff to facilitate ward processes and tasks, including preparing bed spaces for admissions.
• Assisting patients with menu completion and feeding patients.
• Administering patient drinks amongst other tasks.

This is an exciting opportunity for individuals looking to drive forward care provision with a passion and commitment to improving patient experience. The successful candidates will be team players, with a strong desire to provide compassionate care and empower others, within a friendly and supportive environment.

Qualifications and Skills

• You must be able to demonstrate good communication skills as you will be working closely and building effective relationships with colleagues from other healthcare professions.
• Previous experience in care provision or hospital-based domestic services is desirable, but training in the role will be provided, and on-going training and advice are available from our experienced and supportive team.
• Willingness to contact the Ward Sister to discuss the role if interested.

How to find out more

For more information about our Trust, please visit the Trust information page at the following URL: https://yorkhospitals.pagetiger.com/hdjgxd

Benefits

• Access to the NHS Pension Scheme, with generous retirement benefits, plus a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of paid and unpaid leave covering emergency and planned leave
• Confidential support on personal, work, family and relationship issues, 24/7 from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• Opportunities for learning and development
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the benefits available, please visit the Trust’s Staff Benefits pages.

Role description and application

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values: we are kind; we are open; and we pursue excellence. We welcome applications from everyone and support flexible working whenever possible. If you have requirements or accessibility needs, please discuss them with the recruiting manager named within this advert.

Armed Forces Friendly Employer: We are Gold Award holders from the Defence Employer Recognition Scheme and support Defence personnel, including applications for employment.

This advert closes on Tuesday 7 Oct 2025.