Patient Services Assistant RBTH

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare trust in the United Kingdom is seeking Patient Services Assistants to support in‑patients during their hospital stay. Responsibilities include general cleaning, patient transfer, and compliance with health and safety protocols. Candidates should have a Level 2 qualification in English and Maths and be resilient when dealing with patients and relatives. The role offers full-time, part-time, weekend, or night shifts, making it a rewarding experience contributing to patient care.

Qualifications

• Ability to undertake the NVQ Level 2 Facilities Services qualification.
• Driving licence is desirable.

Responsibilities

• Undertake general cleaning duties in various hospital areas.
• Move patients safely using wheelchairs or beds.
• Perform deep cleaning and handle hazardous spills.
• Maintain confidentiality while dealing with patient transport.

Skills

Effective communication

Customer focused

Emotional resilience

Attention to detail

Education

Level 2 qualification in English and Maths

Job description

At the Royal Blackburn Teaching Hospital, our Patient Services Assistants (PSAs) support every in‑patient during their stay with the Trust. You will work as part of a zone team, providing a general cleaning service, transferring patients around the hospital and ensuring specialist cleaning activity is delivered in a timely manner to meet the very high standards expected in this environment. You will see patients through their whole hospital journey, so this can be a very challenging yet extremely rewarding experience, and your contribution will make a real difference to thousands of patients every year, whether you work around our medical, surgical or emergency areas of specialty.

The trust offers full‑time, part‑time, weekend or night shifts. Shifts are available Monday to Friday 8am‑4pm and Monday to Friday 9am‑5pm. The Patient Services model brings together the traditional roles of the Domestic and Porter to support effective patient flow, improve communication and provide a flexible workforce for the ever‑developing hospital and health service.

Responsibilities

• Undertaking general cleaning duties – wards, clinics, toilets, offices and public areas within your zone.
• Moving patients safely using a wheelchair, bed or trolley as required.
• Undertaking deep cleans in your area, which may include:
  • Clearing up and removing bodily spillages, urine, vomit, faeces and similar substances.
  • Safe movement and decontamination of beds and other furniture.
  • Cleaning at high and low levels, e.g. removal and replacement of curtains, using ladders where necessary.
  • Buffing, scrubbing and redressing of floors and carpet cleaning using appropriate machinery, including under‑bed cleaning.
  • Movement of deceased patients in a dignified and sensitive manner.
• Effective communication in written and spoken English; confident with computers, phones and radios, and able to deal with people in person.
• Customer focused – demonstrate and promote high standards of safe, personal and effective service to patients, relatives and staff.
• Professional – maintain confidentiality, security, integrity, honesty, performance, attendance and appearance.
• Flexibility – cover in the department and provide reasonable flexibility to support a 24/7 service, including unsociable hours and bank holidays.
• Takes pride in work – consider, suggest and be open to alternative ways of working to make continuous improvements.
• Emotionally resilient and sensitive when dealing with distressed relatives and the deceased.
• Attention to detail – checking documents and patients to ensure they are in the correct place at the correct time.
• Operate electrical machinery safely and comply with legislation and Trust regulations (Health & Safety).
• Be able to understand and comply with detailed procedures, signs and instructions.
• Be an effective team member, able to relate to colleagues at all levels across a large multi‑site organisation with tact and diplomacy.
• Follow instructions and ensure services are in line with standard processes and good practice.
• Prioritise own workload and take responsibility for delivering results within agreed timescales and standards, adjusting to changing priorities.
• Use initiative to spot and resolve issues at work promptly and calmly.
• Confidential – handle transport of patients and their notes with care.

Qualifications & Requirements

• Level 2 qualification in English and Maths.
• Demonstrate ability to undertake the NVQ Level 2 Facilities Services qualification and other training identified by the Trust.
• Driving licence is desirable.

Application information

• Salary advertised is for full‑time hours; for posts less than 37.5 hours per week the salary will be pro‑rata.
• If the position is appointed before the closing date, the vacancy may close early.
• Applications must be processed via the email account used for submission.
• Shortlisting is anonymous; only candidates who meet the essential criteria will be short‑listed.
• Disclosure and Barring Scheme (DBS) checks will be required; the cost will be deducted from pay unless a menu‑barrier role.
• A young person must be in part‑time education or training until 18; under‑18s cannot be employed full‑time unless in an apprenticeship role.
• DBS costs: Basic £26.40, Standard £26.40, Enhanced £54.40.

Equal Opportunities

The Trust is an equal opportunities employer, committed to improving the working lives of its staff. It operates a ‘Zero Tolerance’ policy to aggression, violence, bullying and harassment. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome people from BAME communities and seek to reflect the diversity of our communities.

About the Trust

The Trust is adding the One LSC partnership; it will transfer to OneLSC, a Corporate Collaboration hosted by East Lancashire Hospitals Trust on 1.11.24. There are no plans to change the location of the role.