Patient Services Assistant - Park View Health Partnership

Modality Partnership; Brighton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading GP super-partnership in Brighton is seeking a Patient Service Assistant to support patients and the Primary Care Team. This role combines reception duties and administrative tasks, requiring strong communication and IT skills. The ideal candidate enjoys working with patients, is compassionate, and can remain calm under pressure. Benefits include NHS Pension Scheme, extensive annual leave, and flexible working options.

Benefits

NHS Pension Scheme

Minimum 27 days annual leave + 8 bank holidays

Employee discounts and benefits scheme

Employee Assistance Programme

Career development and education pathways

Flexible working and enhanced family-friendly policies

Wellbeing support and initiatives

Qualifications

• Enjoys working with patients and providing high-quality customer service.
• Is confident, compassionate and professional.
• Can remain calm and effective under pressure.

Responsibilities

• Support patients with appointment bookings and general enquiries.
• Signpost patients to appropriate services.
• Complete administrative and clerical tasks.
• Work flexibly as part of a busy practice team.

Skills

Customer service experience

Strong communication skills

IT skills

Organisational skills

Calm under pressure

Job description

Patient Service Assistant (Receptionist)

Modality Partnership – Mid Sussex Division is recruiting a Patient Services Assistant to join our friendly team. This is a full-time post, though part-time (minimum 25 hours) will be considered. You will play a key role in supporting patients, clinicians and the wider Primary Care Team, helping ensure the smooth day-to-day running of the practice. We are looking for individuals who share our CARE values: Commitment, Accountability, Respect and Excellence.

About the Role

This is a varied, patient-facing and administrative role, combining reception duties with back-office tasks. You will:

• Support patients with appointment bookings and general enquiries (in person and by phone)
• Signpost patients to appropriate services
• Complete administrative and clerical tasks
• Work flexibly as part of a busy practice team

This is not a standard 9–5 role and requires adaptability, initiative and teamwork.

About You

This role suits someone who:

• Enjoys working with patients and providing high-quality customer service
• Is confident, compassionate and professional
• Has strong communication, IT and organisational skills
• Can remain calm and effective under pressure

Previous experience in customer service, call handling or healthcare is desirable.

Benefits

• NHS Pension Scheme
• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Flexible working and enhanced family-friendly policies
• Wellbeing support and initiatives

About Modality Partnership

We are one of the UK’s largest GP super-partnerships, caring for over 450,000 patients with a workforce of 1,500+ staff. We focus on innovation, collaboration and improving patient and staff experience.

Additional Information

• A full job description is available in the supporting documents on Modality Website where you will complete your application
• A driving licence is required due to cross-site working
• We are an Equal Opportunities Employer

Pre-employment Requirements

• Right to work in the UK (no sponsorship available)
• Vaccination status checks (role dependent)
• Two references (one from current or most recent employer)
• Disclosure of employment gaps of 6 weeks or more

Modality Partnership reserves the right to close this vacancy early.