Patient Services Advisor – Imaging

Bupa; Glasgow; In loco; GBP 16.000 - 19.000; Part-time

Vantaggi offerti da questo lavoro

Annual leave 21 days

In-house training

Pension scheme

Life assurance

Referral scheme

Staff restaurant

Travel loan

Private healthcare

Bike loan

Retailer discounts

Employee assistance

Descrizione del lavoro

New Victoria Hospital in Kingston upon Thames is seeking a Patient Service Advisor for the Imaging department. This part-time role (24 hours per week) involves welcoming patients, booking appointments, and guiding them through their healthcare journey with clear information.

You will handle high volumes of calls and emails, register patients on arrival, provide quotations, and support a range of imaging services from MRI to X-ray.

Competenze

• Excellent customer service and admin experience.
• Proficient with multiple computer systems.
• Strong verbal and written communication skills.
• Ability to work in a busy healthcare setting.

Mansioni

• Provide a professional, welcoming and efficient reception service for patients attending the Imaging Department.
• Accurately book appointments and examinations, ensuring patients are scheduled with the appropriate clinician and receive relevant preparation information.
• Manage a high volume of telephone and email enquiries in a courteous and timely manner.
• Register patients on arrival and liaise with clinical teams to facilitate their appointment.
• Provide quotations, process payments and respond to patient, consultant and referrer queries.
• Maintain a detailed knowledge of Imaging procedures and preparation requirements.
• Support administration of Imaging services using booking and patient management systems.
• Work collaboratively with hospital colleagues to maintain high standards of service delivery.
• Promote New Victoria Hospital's services and uphold exceptional customer service.

Conoscenze

Customer service

Appointment booking

Computer literacy

Communication

Attention to detail

Multitasking

Patient-focused

Descrizione del lavoro

Job Description:

Patient Service Advisor – Imaging

New Victoria Hospital, Kingston upon Thames (KT2 7EG)

Permanent

Part Time – 24 hours a week (4x6hr shifts Monday -Saturday)

Up to £17,553.25

We Make Health Happen

At New Victoria Hospital, we are committed to delivering exceptional patient care and creating a welcoming experience for every individual who walks through our doors. As part of Bupa, you'll be joining a team that is passionate about making health happen by putting patients at the heart of everything we do.

We are looking for a highly organised and customer-focused Patient Service Advisor to join our Imaging Department. This is an exciting opportunity for someone who enjoys working in a fast‑paced healthcare environment, providing outstanding administrative support while helping patients navigate their healthcare journey with confidence and ease.

How You'll Help Us Make Health Happen

As a Patient Service Advisor within Imaging, you will be the first point of contact for patients, consultants, and referrers. You'll play a vital role in ensuring appointments are booked accurately, patients receive the correct preparation information, and enquiries are handled professionally and efficiently.

Working closely with the wider Imaging team, you will help deliver a seamless patient experience across a range of diagnostic services including MRI, CT, Ultrasound, Mammography, Fluoroscopy and X-Ray.

Key Responsibilities

• Provide a professional, welcoming and efficient reception service for patients attending the Imaging Department.
• Accurately book appointments and examinations, ensuring patients are scheduled with the appropriate clinician and receive relevant preparation information.
• Manage a high volume of telephone and email enquiries in a courteous and timely manner.
• Register patients on arrival and liaise with clinical teams to facilitate their appointment.
• Provide quotations, process payments and respond to patient, consultant and referrer queries.
• Maintain a detailed knowledge of Imaging procedures and associated preparation requirements.
• Support the effective administration of Imaging services using booking and patient management systems.
• Work collaboratively with colleagues across the hospital to ensure the highest standards of service delivery.
• Promote New Victoria Hospital's services and always uphold exceptional customer service standards.

Key Skills / Qualifications

Essential

• Excellent customer service skills.
• Strong administrative and appointment booking experience.
• Computer literate with confidence using multiple systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational abilities.
• Ability to multitask and work effectively in a busy environment.
• Professional and approachable manner with a patient‑focused attitude.

Desirable

• Experience working within a healthcare or medical environment.
• Previous Imaging or Radiology administration experience.
• Some medical knowledge and understanding of healthcare terminology.
• Highly motivated with a proactive and calm approach.

Benefits

At New Victoria Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well‑being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 21 days increasing with length of service
• In‑house training for all staff
• Company pension scheme
• Life assurance
• Employee Referral Scheme
• Access to subsidised staff restaurant
• Interest free travel loan
• Private healthcare (T&Cs Apply)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join New Victoria, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Time Type:

Part time

Job Area:

Administration

Locations:

New Victoria Hospital