Patient Services Advisor

NHS; Salterforth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Salterforth is seeking a Patient Service Advisor to deliver high-quality customer service to registered patients. The ideal candidate will have excellent communication and organizational skills, with previous experience in a reception role. Responsibilities include greeting patients, handling appointments, and ensuring accurate patient records. This role offers an hourly rate of £12.32 and requires flexibility in working hours. Join a dedicated team that prioritizes exceptional patient care.

Benefits

NHS Pension Scheme

Qualifications

• Excellent customer care skills are essential.
• Proven communication and good organisational skills required.
• Experience in a reception or customer care role is necessary.

Responsibilities

• Greeting and assisting patients on arrival.
• Answering telephones and booking appointments.
• Updating patient information accurately.

Skills

Customer care skills

Communication skills

Organisational skills

Multi-tasking

Flexibility

Tools

EMIS

Microsoft Office

Job description

35 hours per week, over Monday to Friday, between 8am and 6.30pm.

Excellent customer care skills are essential for this role to provide a high level of reception/customer service to our registered patients at the practice.

Applicants should be friendly, confident with proven communication and good organisational skills.

The role of Patient Service Advisor can be demanding so we are looking for someone who is highly organised and good at multi-tasking.

You must be flexible with hours to cover annual leave/sickness leave.

Job description and person specification available on request.

Hourly rate £12.32 with the option to join the NHS Pension Scheme.

Closing date for applications Fri 5th December.

Please note if you have not been contacted within 4 weeks of the closing date you have not been successful in being shortlisted for an interview.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us

Barnoldswick Medical Centre is central to Barnoldswick. We have 6 GP's, 1x Advanced Nurse Practitioner, 4x Practice Nurses, 3x Health Care Assistants who together work with an extended clinical team from East Lancs PCN to provide good care to the local community. We are also a training practice helping the next generation of GP's.

We always take a lot of pride to ensure we are always offering an outstanding service.

Job responsibilities

The duties will include:

• Greeting and assisting patients on arrival
• Answering telephones and booking appointments
• Dealing with general enquiries
• Updating patient information accurately on the practice clinical system (EMIS)
• Referring patients to secondary care
• Scanning of medical documents (document management)
• New registrations
• Ambulance bookings
• Supporting the wider clinical team whilst treating patients in a sensitive and caring manner

Person Specification

Qualifications

• Reception / customer care experience

Experience

• GP/NHS experience
• Working knowledge of Microsoft Office applications