Patient Services Administrator - Telephonist

NHS; Paignton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare practice in Paignton is looking for a motivated administrator to join their Patient Services Team. The role requires excellent communication and listening skills, as you will be the first point of contact for patients and visitors. Responsibilities include delivering high-quality administrative support, maintaining a professional demeanor, and working collaboratively with the team. This position is subject to a Disclosure and Barring Service Check.

Qualifications

• Motivated and reliable person with a focus on patient services.
• Ability to liaise professionally with patients and healthcare professionals.
• Experience in administrative support within a healthcare setting preferred.

Responsibilities

• Provide high-quality administrative support to the Practice.
• Act as the first point of contact for service users and visitors.
• Deal objectively and professionally with patients and staff.

Skills

Excellent communication skills

Listening skills

Ability to remain calm under pressure

Strong teamwork ethos

Attention to detail

Job description

Mayfield Medical Centre is looking for a motivated and reliable administrator to join our Patient Services Team. You would be joining a dedicated team who deliver a high standard of administrative support within the practice to meet the needs of our patient demographic.

Main duties of the job

As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgemental with excellent communication and listening skills. We are a very busy practice so you must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies.

About us

We are a well established urban practice of 20,500 patients, currently split across three sites covering Paignton and Brixham. We take pride in delivering high quality care to our patient population whilst maintaining sustainable working conditions for the whole team.

Job responsibilities

To provide high-quality administrative support to the Practice.

Enthusiasm, professionalism, strong teamwork ethos and attention to detail are skills that are required of the post-holder.

Please see attached for the full job description.

Person Specification

Qualifications

• Please refer to attached job description.
• Please refer to attached job description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.