Patient Services Administrator

HealthHarmonie; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare services provider in Birmingham is hiring a Patient Services Administrator to manage patient admissions, process notes, and handle queries. The ideal candidate will possess strong organizational skills and excellent communication abilities. Benefits include a salary of £24,001, NHS discounts, and comprehensive training programs.

Benefits

Salary of £24,001 per annum

Eligible for quality bonus of 1.25% of annual salary

25 days Annual Leave + 8 days bank Holiday

Paid Overtime

NHS Employee Discounts

Annual Salary Review

Ongoing Support and Training

Excellent Career Progressions

Pension Scheme

Responsibilities

• Process patient notes following triage for service acceptance or referral.
• Utilise the National EReferral Service.
• Update patient administration systems.
• Answer GP/hospital/Laboratory queries via telephone and email.
• Review patient outcome reports and action results.
• Chase laboratories for outstanding histology results.
• Manage departmental actions in line with KPIs.
• Update patient care trackers.
• Confirm patient appointments via telephone.

Skills

Strong organisational and administrative skills

Excellent written and verbal communication skills

Experience in working independently and as part of a team

Friendly and confident telephone manner

Ability to use their own initiative

Tools

Microsoft Excel

Job description

Contract Type: FullTime, Permanent

Hours: 37.5 hours per week

Location: 26 Highfield Road, Edgbaston, B15 3DP

About Us

Established in 2003, HealthHarmonie has grown with the everchanging healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.

About The Role

The Patient Services Administrator role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us.

The role also includes

• Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
• Utilising the National EReferral Service
• Update patient administration systems
• Answering GP/hospital/Laboratory queries via telephone and email
• Review all patient outcome reports following their HealthHarmonie appointment and action the outcome
• Chasing laboratories for outstanding patient histology results
• Managing departmental actions in line with department KPI's
• Updating patient care trackers using Microsoft excel
• Confirming patient appointments via telephone

About You

• Strong organisational and administrative skills
• Excellent written and verbal communication skills
• Experience in working independently and as part of a team
• Friendly and confident telephone manner
• The ability to use their own initiative

Benefits

• Salary of £24,001 per annum
• Eligible for quality bonus of 1.25% of annual salary
• 25 days Annual Leave + 8 days bank Holiday
• Paid Overtime
• NHS Employee Discounts
• Annual Salary Review
• Ongoing Support and Training
• Excellent Career Progressions
• Pension Scheme