Patient Service Assistant

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire; On-site; GBP 18,000 - 22,000; Full time

Job summary

A regional healthcare provider in York is seeking a caring individual to join their Emergency department team. The role involves supporting the nursing team by ensuring a clean, safe environment and assisting with food service for patients. Candidates must demonstrate excellent communication and teamwork skills, combined with a compassionate approach to patient care. This position is ideal for those looking to make a meaningful impact in a fast-paced healthcare setting.

Benefits

Access to NHS Pension Scheme

Generous holiday allowance

Learning and development opportunities

Employee Assistance Programme

Qualifications

• Dynamic and enthusiastic individual required for the Emergency department.
• Must demonstrate a courteous, sympathetic, compassionate, and helpful approach to patients.
• Ability to work well within a team.

Responsibilities

• Support nursing team to deliver a clean and safe working environment.
• Assist with food service and ensure hygiene standards.
• Organise and assist with the preparation and giving out of meals.

Skills

Excellent communication skills

Teamwork

Compassionate approach

Job description

Interview Details

Interviews for this position will be held in person ONLY at the hospital site. Remote interviews will not be available. Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.

About the Role

An opportunity has arisen for a dynamic, enthusiastic and caring individual to join our well established team in the Emergency department in York. York Emergency Department deliver care to acutely unwell patients, and it is extremely fast paced and staff are dynamic and diverse to provide patient centred care to our patients. We are looking for an individual who has excellent communication skills and that works well within a team. The post holder must demonstrate a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors.

Responsibilities

They will support the nursing team to deliver a clean and safe working environment, taking an active role in providing food and nutrition, ensuring food and hygiene standards are always maintained. Our successful candidate will assist with the following:

• Food service - They will organise and assist with the preparation and giving out of meals and feed patients as required. They will also assist with drinks and snacks in between meals.
• Cleaning & stocking - They will assist with cleaning schedule and ensure that patients bed spaces are ready for changeover.

Inclusive Work Environment

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Employer Recognition

Armed Forces Friendly Employer. We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Substantive Vacancies

Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.

DBS Checks

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for.

Please note that Volunteers and Bank only staff will not be charged.

The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced.

The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone [phone] or email [email protected]

AI Policy

Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.

Flexible Working

We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one - for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
• All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.

Relocation Package

The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview.

About the Trust

York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles.

Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.

URL

https://yorkhospitals.pagetiger.com/hdjgxd

Sponsorship

Please note: Under current Home Office Immigration Rules we are unable to offer sponsorship for roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Currently, this rules out sponsorship for Band 2, and some Band 3 roles. In addition to this, there are a number of other roles not eligible for sponsorship, therefore applicants requiring it may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website – https://www.gov.uk/check-uk-visa.