Patient Service Advisor

Practice Plus Group; Brighton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Brighton is seeking a Patient Services Advisor to be the first point of contact for patients. Responsibilities include booking appointments, greeting patients, and maintaining a safe reception area. The ideal candidate has strong administration and communication skills, with an ability to work under pressure. A competitive pay package and a commitment to work-life balance are offered.

Qualifications

• Experience in data input and maintaining accurate records.
• Confident communicator able to interact with patients from diverse backgrounds.
• Ability to manage workload and work without close supervision.

Responsibilities

• Be the first point of contact for all patients at the practice.
• Book appointments and greet patients upon arrival.
• Maintain a tidy and safe reception area.

Skills

Administration Experience

Strong Communication Skills

Excellent Organisation

Ability to work under pressure

Receptionist Experience

Job description

About The Role

Are you an administrator looking to make a difference? Are you looking to take your career within healthcare to the next stage?

Here at Practice Plus Group, we are looking for 2 Patient Services Advisors to join us in our practice based in the vibrant Brighton centre. You will be working on a permanent, full time basis.

You would be the first point of contact for all patients at the practice. This would include booking appointments using the system, greeting patients on arrival and notifying the appropriate clinician. While in the waiting room, the patients would be in your care, and so you would need to observe them and notify the appropriate staff should they need immediate health requirements.

You would receive patient enquiries via email, phone and in person, helping in a courteous manner. Some conversations may be of a delicate nature, and so you would have to maintain confidentiality at all times as well as be empathetic.

As you would be manning the reception desk, you would be ensuring it and the surrounding area is tidy and above all safe. You would be accurately keeping records and completing clerical duties such as filing, photocopying and faxing. You will also be processing repeat prescriptions where necessary.

What you'll be doing

While you may not have worked in a general practice before, you will be a confident communicator who is able to speak to others in person and over the phone. You will be in contact with a wide range of people in different situations and from different backgrounds. As such, your empathy and sensitivity towards patients and private information is vital.

You will be able to manage your own workload without close supervision, being an efficient organiser. In line with this, you will also have experience in data input, ensuring all information is accurate on the EMIS & Adastra systems.

Essential

• Administration Experience
• Strong Communication Skills
• Excellent Organisation
• Ability to work under pressure
• Receptionist Experience

Desirable

• Worked in a GP setting
• Healthcare Experience

What we’ll look for in you

Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.

If you'd like to learn more, please contact Charlie Allen on [e-mail] or call on 07922018830

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.