Patient Service Administrator

Beacon; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Manchester is seeking an administrative role to manage service appointments and support clinical staff. The role involves liaising with patients, maintaining office systems, and ensuring confidentiality. Excellent time management and organizational skills are essential, alongside the ability to work independently. Join a team dedicated to high-quality patient-centered care and professional development.

Qualifications

• Excellent time management and planning skills are essential.
• Ability to work independently and prioritize tasks effectively.
• Experience in administrative and clerical work is preferred.

Responsibilities

• Make service appointments and assist with maintenance of systems.
• Liaise with patients and the multi-disciplinary team.
• Ensure confidential information is kept secure.

Skills

Time management

Communication

Organizational skills

Problem-solving

Job description

The post holder will mainly be responsible for making any service appointments and assist with maintenance of systems as appropriate. They will also assist with other aspects of administrative and clerical work as required in the running of the department, including supporting the clinicians. The post holder will support the setting up and maintenance of office systems (administration of referrals, filing information etc). The post holder will be responsible for the provision of an effective administrative service to the Service teams. They will liaise with patients, the multi-disciplinary team, internal departments and external agencies to ensure continuity in achieving excellence in patient care. The post holder will ensure confidential and sensitive information is kept secure; specifically keeping personal information secure and respecting the confidentiality of service users. The post holder will work independently, follow the policies, and will be expected to act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. They will be responsible for the booking and maintenance of the appointments system. This role has lots of variety and ad‑hoc demands, requiring excellent time management and planning skills.

Key Duties

• Agree appointment dates & times with patients over the telephone & send out appointment letters promptly.
• Respond in a friendly and timely manner to all requests for outpatient appointments from patients presenting in person or on the telephone & other wards/departments as necessary.
• Deal with patients who DNA according to the Departments DNA policy.
• Arrange supplies ordering & replacement of stock, liaising with the clinical staff.
• Report any problems with appointments, waiting times, or other issues pertaining to the smooth running of the Department to the Service Co‑ordinator.
• Organise & maintain filing systems within the department; input patient activity onto any computerised systems and ensure accurate retrieval and distribution of information.
• Carry out administrative duties including accurate filing of notes and records, distribution of reports, collating and distributing post for the department, dealing with general correspondence, faxing, photocopying and scanning as required.
• Report weekly waits & any other relevant information as required by the Service Co‑ordinator.

Beacon Medical Services Group is an leading service provider to the NHS committed to providing a high standard of clinical care in areas such as Audiology, ENT, Endoscopy, MRI, Ultrasound and Minor Surgery. We are passionate about providing high quality patient‑centred care. We provide a great working environment for our staff and are committed to developing our staff to fulfil their potential. You will be working with a diverse team of Healthcare Professionals and Administrative Staff that are passionate about providing our patients with an excellent experience. The successful applicant will share our vision and is committed to our values and goals for the delivery of the best care to our patients. An innovative thinker who inspires the team whose focus is putting the patient first will be rewarded by working within an organisation that puts the needs of patients and the development of our staff at the core of all we do. We are committed to equal.