Patient Scheduling Team Leader

The Methodist Church in Britain; Ashby-de-la-Zouch; Ibrido; GBP 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

25 days annual leave plus bank and 8.0

Company pension scheme

Life assurance and private medical

Occupational sick pay

Learning and development opportunities

Employee assistance programme and MHFA

Recognition scheme and long service

Descrizione del lavoro

Inizio Engage is seeking a Patient Solutions leadership professional to manage the scheduling function for the Baxter Homecare Programme.

The role reports to the Clinical Business Manager and coordinates patient visits across a national clinical workforce, driving scheduling performance and workforce utilisation.

Competenze

• Experience leading scheduling, workforce planning or operational teams.
• Experience delivering KPI and performance improvements.
• Ability to use scheduling systems and operational platforms.

Mansioni

• Coordinate patient visits across a national clinical workforce.
• Lead the scheduling function within the Baxter Homecare Programme.
• Drive scheduling performance and optimise workforce utilisation.
• Lead, coach and develop a high-performing scheduling team.
• Work closely with operational and clinical leaders.
• Deliver a high standard of service for patients and stakeholders.

Conoscenze

People leadership

Stakeholder management

Data analysis

IT literacy

Formazione

GCSE English & Maths

Strumenti

Microsoft Office

Descrizione del lavoro

This Patient Solutions leadership role at Inizio Engage covers the scheduling function for the Baxter Homecare Programme, reporting to the Clinical Business Manager. The post coordinates patient visits across a national clinical workforce, with responsibility for scheduling performance and workforce utilisation. Hybrid working requires at least two days a week onsite, and the role leads a scheduling team alongside operational and clinical colleagues. Enhanced DBS and pre-employment medical clearance are needed before appointment.

What the job involves

• Ensure the safe, efficient and effective coordination of patient visits across a national clinical workforce
• Lead the scheduling function within the Baxter Homecare Programme
• Drive scheduling performance and optimise workforce utilisation
• Lead, coach and develop a high-performing scheduling team
• Work closely with operational and clinical leaders
• Deliver a high standard of service for patients and stakeholders

Qualifications

• GCSE (or equivalent) in English and Mathematics

Experience

• Leading scheduling, workforce planning or operational teams
• Managing operational performance and KPI delivery
• Using scheduling systems, workforce planning tools or operational platforms
• Capacity planning, resource management and service delivery

Skills & knowledge

• People leadership, coaching and team development
• Stakeholder management and communication
• Analysing data, identifying trends and driving operational improvements
• High level of IT literacy, including Microsoft Office applications

Checks & eligibility

• Ability to obtain an Enhanced DBS check
• Pre-employment medical clearance

Nice to have

• Leadership or management qualification
• Experience in healthcare, homecare, pharmaceutical or service-led environments
• Experience managing geographically dispersed or remote teams
• Workforce planning and resource management expertise within a clinical environment

What’s offered

• Hybrid working
• 25 days annual leave plus bank holidays
• Company pension scheme
• Life assurance and private medical insurance option
• Occupational sick pay
• Learning and development opportunities
• Employee assistance programme and Mental Health First Aid
• Recognition scheme and long service awards