Patient Safety and Experience Partner

NHS; Grimsby; On-site; GBP 125,000 - 150,000; Part time

Job summary

A healthcare organization seeks a Patient Safety and Experience Partner at St Hugh's Hospital in Grimsby. This voluntary role focuses on enhancing patient safety and experience through community engagement and advocacy. The partner will support various initiatives, lead conversations with stakeholders, and develop safety resources. Ideal candidates should possess strong communication skills and a commitment to patient-centered care. Apply now to make a meaningful impact in health care.

Benefits

Professional development opportunities

Networking with healthcare partners

Qualifications

• Broad interest in patient safety and experience.
• Ability to read and comprehend sensitive reports.
• Experience working in partnership with healthcare organizations.

Responsibilities

• Support patient safety and experience initiatives.
• Communicate patient voices and concerns.
• Develop patient safety information resources.

Skills

Understanding of patient safety and experience

Ability to communicate well in writing

Confidence to communicate verbally with senior leaders

Ability to evaluate a range of information

Personal integrity and commitment to inclusiveness

Job description

Go back Healthcare Management Trust – St Hugh’s Hospital

Patient Safety and Experience Partner

The closing date is 30 November 2025

Are you passionate about making healthcare safer and more patient-centred? Were looking for a dynamic and engaged individual to help shape our brand-new Patient Safety and Experience Partner voluntary role at St Hughs. This is a unique opportunity to bring an independent perspective, amplify the patient voice, and work alongside our team to enhance safety and experience for our community.

The voluntary role will be anticipated to support up to one day a month on site reporting to the Head of Clinical Services.

Main duties of the job

Our Patient Safety and Experience Partner at St Hughs will provide a different perspective on patient safety and experience, one that is not influenced by organisational bias or historical systems. By reinforcing the patient voice and that of our communities in Grimsby, this role will support a patient-centred approach to safer healthcare at St Hughs.

We want to be open and honest however, and say that as a brand-new role, we’ll be working together to develop what the day-to-day tasks look like. So, we’re looking for someone who is excited to build something brand new, and who will be able to help steer what this role will become. Some examples of what the work might look like include the following areas.

• Talking with patients and staff about safety, experience and what matters to them
• Helping us understand what we do well and how we can do this more of the time
• Helping to develop patient safety information resources, like leaflets, guides and checklists
• Acting as the patient voice on improvement projects
• Supporting some of the patient safety training of staff
• Networking meetings with healthcare partners, e.g. primary care and community groups
• Meetings with executive team members and senior managers to check and challenge
• Joining interview panels for staff patient safety and experience roles
• In future, supporting the team when reviewing incidents and complaints, including taking part in responses for learning purposes

About us

We want this role to be a partnership, and to make sure that you get a great experience from your time working with us. Here’s some things we hope you’ll get from this role. Develop your understanding of how a charity providing health and social care works from the inside. Training and skills around patient safety, including Human Factors and system safety. Skills in building a brand-new role that has a clear vision. Improving on and refining skills you already have, including public speaking, critical thinking, quality improvement, writing and more. Be part of a wider network of healthcare partners. Patient advocate for health inequalities.

Job responsibilities

At HMT, our mission is to provide market-leading care solutions for individuals with complex needs, focusing on serving marginalised and deprived communities.

We believe that everyone deserves access to high-quality, compassionate healthcare, regardless of their circumstances. By delivering specialist care to those who need it most, we aim to improve lives and encourage healthier communities.

Our Values

Caring, Enterprising, Resourceful, Authentic, Accountable

Our values serve as the foundation upon which we construct an environment that nurtures trust, innovation and excellence. Together, these values form our culture and shape strong, cohesive and dynamic teams.

If you are interested in the role we would love to hear from you. Please contact Ashleigh Jack (Head of Patient Safety & Improvement) [e-mail]

Person Specification

Experience

• Understanding of and broad interest in patient safety and experience
• Ability to communicate well in writing and read comprehensive, sometimes sensitive reports
• Ability to understand and evaluate a range of information
• Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety and experience
• Ability to provide a patient or lay perspective and to put forward views on behalf of the wider community/groups of patients (not own opinion only)
• Experience of championing health improvements
• Ability to be a critical friend
• Interaction with multiple stakeholders at senior management level
• Experience of working in partnership with healthcare organisations or programmes
• Sound judgement and an ability to be objective
• Personal integrity and commitment to openness, inclusiveness and high standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Healthcare Management Trust – St Hugh’s Hospital