Patient Referrals & MDT Co-Ordinator

NHS; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading healthcare social enterprise in London is seeking an enthusiastic Patient Referrals & MDT Coordinator. You will manage patient referrals, support the Patient Services Team, and ensure smooth operations in an exciting environment. The ideal candidate should have strong healthcare administration experience and excellent interpersonal and organisational skills. This role provides an opportunity to make a difference in patient care.

Qualifications

• Proven experience in clinical coordination or healthcare administration.
• Excellent understanding of governance and patient engagement.
• Demonstrated ability to take ownership of tasks and follow through with accountability.

Responsibilities

• Support the Patient Services Manager in providing quality patient experiences.
• Manage all patient referrals to Clinical and Community Services.
• Coordinate Virtual Multi-Disciplinary Meetings (MDTs) and ensure accurate documentation.

Skills

Clinical coordination

Healthcare administration

Interpersonal skills

Solution driven

Team player

Tools

MS365

EHR systems (e.g. EMIS, JellyPX, RIO)

Job description

Accelerate has a strong and determined focus on the core mission, which is to impact on and make a difference to the lives of those communities we service, individuals living with wound and / or lymphoedema.

Accelerate is looking for an enthusiastic, self‑motivated Patient Referrals & MDT Co‑ordinator who wants to work in an exciting social enterprise. Accelerate manages patients from across London and you would become an integral part of our patients' journey, and our Patient Services Team.

This role allows you to work autonomously, carrying out a range of tasks; you will be expected to work collaboratively and proactively with the business and clinical teams, to support them in meeting the needs of internal and external patients / clients.

Main duties of the job

To proactively support the Patient Services Manager and the PatientServices Team in providing a quality end to end experience for patientsattending our clinics or accessing our community services, who are living withcomplex wounds and lymphoedema. This encompasses the processing of allreferrals to our clinical and community services, ensuring that all patientsare triaged and seen by one of our clinicians. Alongside this, the coordinationof our Virtual MDTs will assist the wider team to ensure we are providing thebest care for our patients. The post demands strong interpersonal skills, highattention to detail and an ability to think outside the box to innovateourreferral pathways and coordinate our Virtual MDTs.

About us

Accelerate is an award‑winning healthcare social enterprise that works within the NHS to transform the lives of patients with chronic wounds and lymphoedema. We are passionate about delivering exceptional patient care; we listen, we consult, we analyse and we care deeply about the people we are responsible for.

We work at all stages of need, from early identification to the most complex of cases, and in partnership with others, in London and further afield.

We have made remarkable strides in our short history and we are deeply committed to upholding our values and uncompromising standards. We understand our responsibilities and take enormous pride in the positive difference we are making to our patients' lives; we have shown that we can make those lives better when all else has failed.

• Accelerate is an exciting place to work and develop. We provide exceptional care to our patients which makes a great environment for staff development.
• Job Advert Closes: 01.01.2026
• 2nd stage interview (face to face): week commencing 12.01.2026

Job responsibilities

To proactively support the Patient ServicesManager and the Patient Services Team in providing a quality end to end experiencefor patients attending our clinics or accessing our community services, who areliving with complex wounds and lymphoedema. This encompasses the processing ofall referrals to our clinical and community services, ensuring that allpatients are triaged and seen by one of our clinicians. Alongside this, thecoordination of our Virtual MDTs will assist the wider team to ensure we areproviding the best care for our patients. The post demands strong interpersonalskills, high attention to detail and an ability to think outside the box toinnovate our referral pathways and coordinate our Virtual MDTs.

Key responsibilities:

• Manage all patient referrals to our Clinical and CommunityServices, processing these efficiently and effectively.
• Manage the triage process by liaising with clinicians to ensuretriage is complete in a timely manner.
• Work with the Patient Services Manager and Senior OperationsManager to optimise referral process and reduce processing times.
• Ensure accuracy and adherence to our referral criteria, escalatingcomplex and urgent patients to the community and clinical teams.
• Serve as the primary point of contact for any referral queries,managing expectations and providing essential information in a professional andconfidential manner.
• Assistthe team with queries from patients via phone, email and in‑person, ensuringthat patients are put at ease regarding their experience with our clinical andcommunity services, answering queries and assisting patients when needed.
• Assistthe team with queries from healthcare professionals via phone, email andin‑person to ensure patients care is seamless, optimal and efficient.
• Assistwith covering the reception as and when required.
• Demonstratea visible pride in your working environment in terms of ensuring that thereception area and waiting room of the clinic remains clean and tidy and thatinformation leaflet supplies are sufficient to meet patient needs.
• Maintain accurate and up‑to‑date patient records on our PatientElectronic System, ensuring all referrals are properly documented in line withUK GDPR and Accelerate standards.
• Supportthe Patient Services Manager in the preparation of reports, schedules anddocumentation for internal and external stakeholders, when required.
• Identifyand respond appropriately to any concerns regarding the safety or wellbeing ofvulnerable individuals, escalating these to the Patient Services Manager.
• Ad‑hocassistance with coordination of student placements and visitors.
• Contributeto the management of our weekly timeline, assisting the Patient ServicesManager with reconciliation process.
• Contribute to continuous service improvement, ensuring thatpatient access and referral process is efficient and patientcentred.
• Provide support and cover as necessary forPatient Services Team colleagues including deputising for Patient Services TeamManager in their absence, when required.
• Work with the Patient Services Manager toensure weekly management of all incidents, issues and complaints, whenrequired.

MDTCoordination

• Monitor the virtual MDT inbox and triage new referrals.
• Schedule patient cases for MDT meetings using our clinical system.
• Ensure up to date clinical information for patients is available.
• Coordinate Virtual Multi‑Disciplinary Meetings (MDTs) ensuringaccurate recording and management of these meetings.
• Distribute final MDT notes and actions plans to relevantclinicians and services.
• Follow up with clinicians or referrers on any actions or pendinginformation.
• Maintain an audit trail of MDT discussions and decisions forgovernance and quality assurance.

Person Specification

Experience

• Proven experience in clinical coordination or healthcare administration
• Excellent understanding of governance and patient engagement
• Proficient in the use of MS365 and EHR systems (e.g. EMIS, JellyPX, RIO)

Personal Aptitude

• Demonstrated ability to take ownership of tasks and follow through with accountability and integrity
• Proactive approach and solution driven
• Strong team player

Qualifications

• Excellent numeracy and literacy skills
• High levels of accuracy and attention to detail
• Strong organisational and communication skills
• Ability to manage sensitive information with discretion and professionalism

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.