Patient Pathway Support | Croydon Health Services NHS Trust

Croydon Health Services; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS Trust is seeking a clinic receptionist to join the Cardiology team. Responsibilities include managing outpatient appointments, addressing queries, and ensuring effective service delivery. Ideal candidates will have strong people and communication skills, be IT proficient, and thrive in a busy environment. Training provided. The role is full-time and permanent.

Qualifications

• Experience of working in a similar post would be advantageous.
• Enjoy working in a busy, challenging environment.

Responsibilities

• Make follow-up appointments for outpatient clinics.
• Deal with telephone and face-to-face queries.
• Prepare documentation for clinics.
• Liaise with patients, GPs, consultants, and other departments.

Skills

Excellent people skills

Excellent communication skills

Excellent IT skills

Reliability

Self-motivation

Multi-tasking

Job description

Overview

An exciting opportunity has arisen for a clinic receptionist to join the team in Cardiology at Croydon University Hospital.

The post holder’s duties will include making follow up appointments for various outpatient clinics, dealing with telephone and face-to-face queries and preparing documentation for clinics. The post holder will liaise with patients, GPs, consultants and other departments in the hospital.

The post holder will contribute to ensuring that an efficient and effective outpatient service is delivered to meet the needs of the patients.

Requirements

The ideal candidate will have excellent people skills; excellent communication skills, enjoy working in a busy, challenging environment and have a positive approach to work. They will also need to possess excellent IT skills as a key part of the role is using the hospital computer system as well as emails. They will need to be reliable, self-motivated and great at multi-tasking. Experience of working in a similar post would be advantageous, although full training will be provided.

Patient Pathway Support - Band 2
Permanent, Full-time

The post holder will undertake a wide range of clearly defined administrative and reception duties to ensure efficient and effective outpatient services are delivered to meet the needs of the patients.

Areas of work

• Reception areas
• Clinic preparation
• Registering referrals and booking appointments
• Electronic Referral System

Proposed interview date: 26 November 2025

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

About the Trust

These include:

• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1 August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Vision and promises

Our Vision: “Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.

****Please see the attached supporting document which contains more information about the role *****

This advert closes on Friday 7 Nov 2025