Patient Pathway Supervisor (Administrator)

NHS; West Midlands; On-site; GBP 25,000 - 28,000; Full time

Job summary

A healthcare provider is seeking a Patient Pathway Supervisor to manage the administration team and ensure smooth operation of services. You will lead team meetings, improve patient pathways, and manage administrative queries. Excellent communication and leadership skills in a patient service setting are essential. This role offers a salary of £25,000 – £27,500 per year with full-time hours.

Benefits

6.5 weeks leave

Employer pension contribution

Learning opportunities

Employee discounts

Employee assistance programme

Cycle-to-work scheme

Qualifications

• Strong leadership and management experience in patient service environments.
• Excellent oral and written communication skills.
• Ability to develop team skills and improve service delivery.

Responsibilities

• Lead and manage the Administration team.
• Monitor workload and ensure efficient task handling.
• Act as a contact point for the administration team.

Skills

Excellent communication skills

Leadership in patient service settings

Team development

Relationship building

Assertive management

Change management

Job description

Job Summary

The Patient Pathway Supervisor is responsible for authorising & managing the administration team, ensuring the smooth day‑to‑day running of the Administration departments and the overall delivery of services to patients and third parties. The Supervisor will act as a central point of contact for the administration team and work closely with the Patient Services Manager to develop, organise and manage day‑to‑day service delivery, implementing agreed policies and ensuring all administrators can competently perform their tasks.

Key Responsibilities

• Lead and manage the Administration team, providing support and motivation as required.
• Prepare team rotas to ensure each health centre is adequately covered.
• Monitor the workload of all administrators, ensuring efficient and effective handling of tasks.
• Work with the Patient Services Manager to organise and lead team meetings, monthly mini team talks, and PLT events.
• Remain fully conversant with practice procedures and developments, keeping the team fully updated.
• Ensure the team handles patient and visitor enquiries courteously, efficiently and confidentially.

Administration Team Duties

• Processing incoming and outgoing mail.
• Data entry of new and temporary registrations and relevant patient information.
• Scanning of patient documentation, attaching and coding scans to patient records.
• Processing DNA letters in accordance with current protocol.
• Input patient data into healthcare records as necessary.
• Process incoming test results and out‑of‑hours reports, ensuring correct referral to relevant clinicians.
• Answer incoming calls, transfer or handle callers’ requests appropriately.
• Manage all administrative queries as necessary.
• Carry out system searches as requested.
• Provide IT support to all members of practice staff.
• Taking meeting minutes.
• Maintain a clean, tidy, effective working area at all times.
• Support clinical staff with general administrative tasks as requested.
• Typing letters, reports, and related documentation.
• Process referrals to external agencies and via the electronic referral system (ERS).
• Process requests for information such as SAR, insurance/solicitor letters and DVLA forms.
• Liaise with external agencies (hospitals, community services) to ensure efficient referral processing.
• Read code data on EMIS Web.

Benefits

• 6.5 weeks leave inclusive of bank holidays.
• Generous employer pension contribution via the NHS pension scheme.
• Access to a range of learning and development opportunities.
• Discounts at hundreds of high‑street and online stores.
• Employee assistance programme.
• Cycle‑to‑work scheme for those wanting a greener commute.

Job Details

• Salary: £25,000 – £27,500 per year.
• Contract: Permanent.
• Working pattern: Full‑time (Mon‑Fri 9am‑5pm; occasional evenings and Saturday mornings).
• Reference number: A0901‑25‑0012.
• Locations: Trimpley Street, Ellesmere, Shropshire (SY12 9BQ); Clayton Health Centre, Pauls Moss, Whitchurch (SY13 1FQ).

Person Specification

• Essential skills:
• Excellent communication skills, oral and written.
• Previous experience leading and managing people in a fast‑paced patient service setting.
• Proven history of developing team members’ skills and confidence, continuously improving service delivery to patients.
• Ability to build strong working relationships with your team.
• Assertive management of difficult conversations with team members and patients.
• Experience improving patient pathways, managing change and developing new systems and procedures.
• Experience: Essential
• Work from 9am‑5pm, Monday‑Friday, with flexibility for some evenings and Saturday mornings for extended access supervision duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service (formerly CRB) check will be required to confirm no criminal convictions.